Program Manager
Job Summary:
The Program Manager/Event Coordinator is responsible for managing contract performance, overseeing service delivery, and coordinating enterprise AV/VTC events. This role serves as the primary liaison for government clients, ensuring all contractual obligations, service levels, and performance goals are met while driving continuous service improvements.
Responsibilities:
- Serve as the primary interface with EEOC COR and Contracting Officer.
- Manage contract performance, staffing, quality control, and risk management.
- Oversee SLA compliance and operational reporting.
- Coordinate AV/VTC events and executive briefings.
- Manage project schedules, resource allocation, and customer communications.
- Lead performance reviews and continuous service improvement initiatives.
- Ensure ITIL-aligned service delivery and governance.
- Required Skills & Certifications:
- Bachelor's degree.8+ years managing Federal IT support operations.
- Experience managing Help Desk and End User Support contracts.
- Strong customer engagement and communication skills.
- Preferred Skills & Certifications:
- PMP Certification.
- ITIL Foundation or higher certification.
- Special Considerations:
- Must maintain effective communication with government stakeholders.
- Adherence to ITIL service delivery and governance standards.
Scheduling:
Standard federal work schedule with flexibility to support AV/VTC events and executive briefings as needed.