Server Operator

Job Qualifications:LinuxRed HatMS ExcelJiraThey should have more server knowledge than IT in their backgroundMin. 3 years of experience Responsibilities:This is similar to a System Admin Level 1 role – hardware installs to rack, updating inventory, user support* bigger portion of role, a lot of data engineers have issues with their core environment like password resets and access issues for server machines.Create account, phone, access to certain areasThere are 150 users on US side, low possibility of supporting users in Shanghai – no need to be bilingual.Types of tickets – multiple layers to get into core environmentMain kind of tickets require knowing + understand workflow to pinpoint issue and connect right person to look into the issueOnboarding + offboarding process is multiple steps – they use identity mgmt. IDM for Redhat which isn’t difficult but there’s multiple steps: create account, create user phone directory on Linux side, access to different areas, etc.Not 100% updated documents on their procedures but probably about 80% and the rest is trainableEnvironment is 90% Linux, 10% WindowsLinux is a must have coming into the roleLinux admin to run commands to troubleshoot ticketsIdentity managementVerizon – authentication platformAzure – Red Hat, middle of deploying asset system to their environment: should be familiar with Excel.Troubleshooting tickets – little more complex since it isn’t just passwords but could be related to identify mgmt. and/ or authentication.400 machines have a monitoring system so users can ping them about the servers + what issues they’re having.First steps: network issue, accessibility, user account, etc.From there, escalating to Sr team members.Jira is their ticketing system