Dept Manager

Department ManagerThe primary responsibility of the department manager is to focus on the customer while maintaining inventory and operating efficiencies to ensure all customers are receiving the highest levels of customer service. Create a culture that concentrates on service through inventory and operating standards. Every job at Ace Peninsula Hardware ultimately impacts the customer directly or indirectly.Customers are the reason we are here; without them we wouldn't be Every team member at Ace Peninsula Hardware is expected to pledge to keep the customer first and foremost regardless of his or her job. The promise we make to every customer is, "We pledge to be Ace Helpful." Helping you is the most important thing we have to do today." This promise guides you to choose actions that best meet the customer's needs.Other responsibilities will include, but are not limited to the following:Office OperationsOversee employee training program within their departmentDevelop the weekly work scheduleMaintain record keeping integrityStore OperationsInstill the operating culture to offer legendary customer serviceOpen and close the storeDevelop a task list for staff based on the store managers' objectives.Train and review all sales associates in ordering procedures and current stock levelsParticipate in store, safety, training meetingsEnsure inventory is stocked, and zero outs, rain checks, and make sure special orders are called and pulled from the back roomResolve customer and associate complaints in a timely and satisfactory manner set to situation and company policiesSet a positive example by following company procedures and positive communicationBe proficient in all store technology (ie, ACENET, POS computer)Handle all maintenanceHandle all supply orderingBe alert for all safety and emergence guidelinesManage the Wow and Customer Engagement programs (if applicable)Work with store manager to ensure that Customer First initiatives are implemented and sustainedPromote the Ace Rewards programPerform cashier duties and approvals of other cashiers when neededWe are your local hardware store and we are a part of your community. Ace Hardware has over 5,000 stores around the world with the majority of those stores independently owned and operated by local entrepreneurs. These hard working men and women are part of the fabric of your community. They are small business owners who are local and loyal...just like it ought to be. While others have become large and impersonal, at Ace, we've remained small and very personal. That's why we say a visit to Ace, is like a visit to your neighbor.Find out how we've created a one-of-a-kind, passionate and helpful workplace that puts our people first.Notice to Applicant about this Employer: You are applying for a job with an independently owned and operated cooperative member of Ace Hardware Corporation, who owns and operates this Ace Hardware retail store location. Ace Hardware Corporation is not the employer for this position. The independent store owner alone is responsible for and independently makes all decisions concerning employment related matters, including hiring, firing, discipline, supervision, staffing and scheduling. Ace Hardware Corporation will not receive a copy of any applications submitted for this position, does not control interviews and/or hiring decisions, and has no control over or responsibility for the employment policies and practices of the independent store owner. If hired, the independent store owner will be your only employer. The Ace Hardware trademarks, logos and designs are owned by Ace Hardware Corporation and used by independent store owners under a license from Ace Hardware Corporation.