Client Support Engineer

Client Success EngineerRequired Skills & Experience: 1+ years of experience in a technical support, client support, or customer-facing engineering role. Experience troubleshooting applications using SQL. Experience reading and debugging C#, Python or.NET applications. Experience supporting or troubleshooting automation tools/workflows. Experience using AI tools (Claude, ChatGPT, Copilot, etc.) for debugging, analysis, or workflow improvement.Nice to Have Skills & Experience: Plusses experience with browser automation tools such as Puppeteer, PuppeteerSharp, Playwright, Selenium, or Cypress. Experience with Azure or SQL Server. Experience with Salesforce, HubSpot, or other CRM platforms. Experience supporting SaaS products. Background in asset management, investment management, or financial services. Computer Science degree.Job Description: Day-to-Day Insight is looking to hire a Client Success Engineer in Boerne, TX. This individual will support a SaaS platform by troubleshooting client-reported issues, diagnosing application and automation workflow failures, and resolving technical support tickets. They will partner with both clients and internal engineering teams to investigate issues, communicate solutions, and ensure successful platform usage. This role will also leverage AI tools to assist with debugging, log analysis, documentation, and process improvements. The ideal candidate is comfortable working in a client-facing environment while supporting technical systems and automation processes. This is a growth opportunity with exposure to engineering, client success, and AI-driven initiatives.Compensation: $50,000 to $70,000. Exact compensation may vary based on several factors, including skills, experience, and education.Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.