Cloud Support Engineer

About Our Client:This organization operates in the digital media and security services industry, focusing on maintaining the online presence and operational continuity of internet-based businesses. It addresses challenges related to product, platform, and customer issue resolution by delivering proactive support and protection to its customers' online operations.About the Opportunity:The CLOUD SUPPORT ENGINEER role involves resolving complex technical issues to ensure customer success and minimize disruptions for top internet companies. This position contributes to customer incident management, cross-functional collaboration, and the development of best practices within the global support team, playing a critical role in maintaining the reliability of the organization's services.Responsibilities:Collaborate with customers and internal teams to identify, diagnose, and resolve technical issuesContribute to the strategic direction and implementation of global support best practicesPartner with Sales, Services, Engineering, and Support teams to ensure customer success on the platformManage customer incidents and escalations to closureCommunicate with customers in Spanish and internally in English (both written and spoken)Requirements:Minimum two years of experience with web application issues (HTML, JavaScript, JSP) and a Bachelor's degree or equivalentProficient in internet protocols including HTTP(S), TCP/IP, DNS, SSL, network routing, and troubleshootingExperienced in providing technical solutions and customer supportEffective professional communication and collaboration skillsPay Range and Compensation Package:For US-based candidates, base salary ranges from $65,700 to $118,300 per year; salary is influenced by experience, skills, certifications, and locationCompensation may include annual bonuses, incentives, equity awards, and participation in an Employee Stock Purchase PlanBenefits & Perks:Healthcare coverage401(k) savings planPaid maternity and paternity leaveEqual Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.Note:RemoteHunter is a recruitment partner of this role. Please note that all employment decisions, including candidate assessment, interviews, hiring, compensation, and employment terms, are made exclusively by the hiring employer.