Client Experience Coordinator

Client Experience CoordinatorSomerville, NJJOB RESONSIBILITIESThe Client Experience Coordinator role is a very dynamic, fast paced position, responsible for the successful execution and tracking of daily and project business from the quote stage through completion. The CEC works with sales personnel to ensure accurate and timely service to clients.The responsibilities of this role include but are not limited to:Prepare Hedberg QuotesAssist all Account Executives and Account Managers in the preparation of quotes including: converting SIF files into Hedberg quotes, creating quotes from client purchase orders and updating CET quotes from design.Enter Product in HedbergEnter and maintain customer product standards in Hedberg.Client Contact Act as contact for client questions regarding product, day-to-day issues, lead times and order status.Provide InformationProvide Account Executives, Account Managers and Project Managers with delivery information, order status and possible problems that arise.Coordinate DeliveriesCoordinate deliveries as necessary with operations.Labor QuotesPrepare packages for acquiring labor quotes when Account Manager or Project Manager has not provided.FormsAccurately communicate and complete forms as necessary, including new client, quote to order conversion package, deposits, credit/debit and COI’s.Installation PackagesPrepare installation packages and send to Operations Scheduler or the assigned Project ManagerTrack OrdersWork with the OFC to ensure that orders are meeting dates and tracking is on schedule. Use tools available for tracking orders including: workflow triggers, the Hedberg Dashboard/Issues/Schedules module, Punchlist reports and order status reports.  NetworksWork with other dealers for outbound networks when a Project Manager is not involved (this includes communication and installation paperwork)Manufacturer ReservationsPlace reservations with manufacturersOpen QuotesFollow up on open quotes with Account Executive and Account ManagerChange OrdersComplete change orders and information for Sales Administrator to send to the vendor and ensure customer purchase order is updatedSupport Operations AdministrationSupport Operations Administration in the order process to correct punch list issues that are team generated.COM FabricsReserve COM fabricsClient RequestsAnswer and follow-up on client requests including requests for catalog and brochure information.Finance Information/ Accounts ReceivableInvoicingEnsure GP’s are maintained, determine and communicate when orders are ready to invoice. Provide internal assistance when needed with Accounts Receivable in the processing credit/debit memos and collection of outstanding invoices.Other Duties Perform other related duties and assignments as required.The above duties may be supplemented occasionally with additional duties related to company objectives.QUALIFICATIONSLevel of education:  High School, or GED equivalent, college degree helpful.Job related work experience: Minimum of 3-5 years.Experience working with Hedberg is preferred but not required. Contract Furniture Industry experience (Steelcase) helpful but not necessary, as we are willing to train the right candidate.OTHER REQUIREMENTSExcellent communication & organizational skills must be detail oriented with the ability to multitask with an aptitude for numbers and ability to retain information. Product knowledge (preferably Steelcase) Computer skills: Windows, Hedberg, Word, Excel, Outlook.Salary Range: $60k-$65k will be based on capability and experience.