End-user Support/Endur Support Analyst/ETRM Support Analyst/Application Support Analyst

Job : End-user Support/Endur Support Analyst/ETRM Support Analyst/Application Support AnalystLocation : Houston, TX(Onsite)Job Type : Full timeJob Description: End-user SupportDomain Skillset:· Candidate should have industry experience in providing Level 1 and Level 2 support.· Should be able to handle day to day production issues· Strong knowledge of ITSM processes· Should be able to communicate with German users in English effectively· Experience in execution/documentation of SOP’s· Basic support/monitoring experience on Endur is a MUST· Should be able to conduct Root cause analysis for recurring issues independently· Experience in handling escalations and follow pre-defined guidelines and processes· Candidate with experience in Energy Trading & Risk Management domain and processes is a plusTechnical Skillset Required:· Experience with Tools – BaseIT / JIRA/ ADO /datadog· Should be able to translate business requirements/production issues into IT support tickets for L2/L3· Should be able to create reports in PowerBi· Experience in managing Level 1/2 support in 24X7 model· Hands on experience in managing/reporting of SLA’sOther Skills Required:· Candidate should have the capability to lead/manage the incident resolution to open to work in 24x7 model.· Ability to communicate key insights and findings effectively and concisely· Good with managing Stakeholders· Knowledge of agile methods and SCRUM is a plus