Scheduling and Billing Sr. Specialist

SVA is looking for a Senior Specialist to join our growing Operations team in our Madison, WI location. This is the opportunity you have been looking for! In this role, you will refine your skills across several industries, find your passion and the perfect fit. You will benefit from continuous learning and share your knowledge of how accounting impacts the business world to our more junior staff. Collaborate with an accomplished and diverse team of professionals and enhance your career with personalized development and mentoring opportunities. Demonstrate your expertise and leadership skills, while building your career in an independent and growing professional services firm that has been certified as a Great Place to Work®! SVA + You. Together, We Serve. People. Better. Position Summary The Scheduling and Billing Sr. Specialist directs all client-facing work in a proactive and highly organized manner. This role creates processes to support the efficient utilization of technology platforms and tools used for scheduling work and constantly interface with Principals, Directors, Sr. Managers, and Managers to ensure these processes and tools are supporting efficiently and optimal utilization of our client-facing team’s time and maximizing their career progression. Essential Functions Important responsibilities and duties may include, but are not limited to, the following: Proactively and objectively works with Service Line Leaders, Industry Group Leaders, Workflow Leaders, and People Leaders to ensure employees are deployed to maximize their professional development, ensure exceptional client service, and achieve/exceed firm utilization goals. Coordinates all scheduling activities. Oversees billing activities. Monitors scheduled hours throughout the year to ensure a) appropriate balance of workloads across all staff and b) appropriate mix of projects and c) appropriate mix of manager oversight. Monitors billable hours and engagement realization for proper use of capacity and timely completion of client projects. Formulates and makes recommendations to the Service Line Leaders and Industry Group Leaders for changes intended to enhance productivity and utilization. Utilizing scheduling data and client lists, provides capacity information to the Service Line and Industry Group Leaders, and makes recommendations for client re-balancing and hiring needs. Tracks project engagement and coordinates billing with the Billing Specialist including adjustments required as a result of staff utilization. Troubleshoots reporting errors and processes inefficiencies. Coordinates with firm personnel as necessary to formulate and implement a response. Utilizes strong and effective communication skills to coordinate and share work across groups and levels. Ensures alignment of resources with the firm’s strategic plan. Implements strategies to increase the firm’s capabilities, enhance specializations, and achieve business goals. Generates reports and conclusions to support and enhance utilization, assist with planning, and other reports as needed. Coordinates ad hoc analysis, research, and contingency planning for short-term issues. Completes special projects and other duties as assigned to support the needs of the organization including technology testing and implementation, efficiency updates to current systems and processes. All other duties as assigned Supervisory Responsibility This position does not have direct reports, but may act as a buddy or mentor to other members of the team. Qualifications Education: Bachelor’s degree in business administration, or related field is required. Experience: 10+ years prior project management experience, including scheduling of associate’s work, is required. Prior experience in a professional services firm is highly preferred. Demonstrated Skills, Abilities, & Behaviors Strong written and verbal communication skills. A keen desire to learn and take on new challenges. Thrives when managing multiple tasks, receiving work from multiple sources, with tight deadlines. Strong organizational and time management skills. Strong technology skills and proven proficiency with resource management systems and other software applications. Works objectively, by focusing on the needs of the firm. Ability to successfully work independently, as well as part of a team. Ability to work under pressure and meet tight deadlines. Exemplify our core Values of Serve People Better, as well as our 31 SVA DNA Fundamentals Work Conditions/Physical Work is normally performed in a typical interior/office work environment. Requires sitting for long periods of time. Some bending and stretching required. Manual dexterity required for use of a computer keyboard. Apply Today! Begin a long-term relationship with a company where motivation drives advancement. We invite you to explore employment opportunities with us and see how you can have an exciting and enjoyable career! SVA is certified as a great workplace by the Great Place to Work® institute. SVA participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. SVA participa en E-Verify y proporcionará al gobierno federal la información de su Formulario I-9 para confirmar que usted está autorizado para trabajar en los EE.UU.