Experienced Call Center Representative

Superior Automotive Group is one of the largest, locally owned automotive groups in the state of Arkansas. We pride ourselves on being transparent, ethical, and treating customers not just better, but superior.We are currently looking for reliable, self-motivated, & personable individuals to add to our full time Business Development Center.The BDC handles all calls routed from our 16 dealerships; assisting customers with setting service appointments, transferring calls between departments, and contacting customers as needed.Position Requirements:Superior customer service skillsValid identification and clean background checkReliable transportationFlexible availability, including occasional SaturdaysAbility to communicate effectively and work well in a collaborative environmentProficient computer and language skillsComfortable speaking on the phone while demonstrating appropriate etiquetteConsistent attendance and punctualityResponsibilities:Answer incoming customer calls and assisting the customer accordinglySchedule service appointments for customers at the corresponding dealershipReach out to customers when necessary (Appointment Reminder, Special Order Parts, etc.)Communicate efficiently with coworkers, Team Leads, Trainers, and Management to achieve productivity goalsDemonstrate integrity and respect for the customer as well as company practices, procedures and policies.Tiered pay rate based upon experience & qualificationsAll new hires will undergo a paid structured onboarding & training processDress code is Business CasualFull time position with benefits:Paid vacation after 1 year of employmentHealth, Vision, and Dental Insurance available after 60 days of employment401(k) with company matchMajor holidays paid after 60 days of employment