Assistant General Manager (Highland Park)

DINX Social Club, an upscale indoor Pickleball and Golf Social Club on the North Shore, is seeking an Assistant General Manager. DINX is FUN, Lively Club known for providing customers a 5 star experience. The Assistant Manager at DINX Social Club is a highly visible, hands-on leadership role responsible for overseeing all club operations, with a strong emphasis on overseeing events, and overall member experience. This includes daily service, event execution, team leadership, and full operational oversight of the facility. This position plays a critical role in delivering a consistent, high-energy, and hospitality-driven experience for members and guests. The Assistant General Manager works closely with ownership and serves as the operational leader of the Club, ensuring all departments are aligned, efficient, and operating at a high level in accordance with DINX standards. Key Responsibilities Club Operations Leadership • Oversee all day-to-day operations of the Club, including food and beverage, events, and facility execution • Maintain a strong, visible presence on the floor to lead service and engage with members and guests • Ensure consistency in service standards, quality, and overall guest experience across all areas • Oversee POS accuracy, member charges, and operational systems • Partner with ownership on strategic direction, business performance, and operational priorities Food and Beverage Operations • Oversee all food and beverage operations including bar service, vendor coordination, and event execution • Ensure quality, presentation, and service standards are consistently met • Maintain strong operational control over service flow, staffing, and guest experience • Support development of menus, beverage programs, and event packages aligned with the DINX brand Event Execution and Pickleball & Golf Programming • Lead all food and beverage components of club and private events while partnering with catering companies. • Oversee events from planning through execution, ensuring a seamless and high-energy experience providing five star service • Partner with the events team to ensure strong communication and coordination • Support entertainment and programming that enhances the overall club experience Team Leadership and Development • Hire, train, schedule, and develop department leaders, service staff, and front- line managers • Foster a culture of accountability, professionalism, and hospitality excellence • Lead ongoing training, meetings, and professional development initiatives • Establish clear expectations and hold team members accountable for performance Member Experience • Build strong relationships with members through daily interaction and engagement • Respond to and resolve member and guest concerns in a timely and professional manner • Lead initiatives that drive member satisfaction, engagement, and retention Operational and Facility Oversight • Conduct regular walkthroughs to ensure cleanliness, maintenance awareness, and safety standards are consistently met • Monitor safety procedures and ensure compliance with all legal and operational requirements • Collaborate with department leaders to ensure alignment across all areas of the Club Administrative and Financial Responsibilities • Oversee payroll processes, reporting, and operational record keeping • Monitor labor performance and manage scheduling to align with business levels • Manage inventory, cost control, and overall financial performance of the Club • Review incidents and ensure proper documentation and follow-up • Identify opportunities to improve efficiency, revenue generation, and overall performance Candidate Qualifications • Minimum of 4 years of leadership experience in hospitality or private club management, with strong food and beverage and operational background • Proven success in managing both daily operations and events in a high-touch environment • Hands-on leadership style with strong floor presence and member engagement • Excellent communication, organizational, and problem-solving skills • Ability to lead, motivate, and develop a diverse team • Strong understanding of food and beverage operations, club operations, and guest service execution • Experience with POS systems and operational reporting Education and Certifications • High school diploma required • College degree in hospitality management or related field preferred • State and local certifications as required • BASSET certification (or equivalent alcohol service license) preferred • Industry training and certifications are a plus Compensation and Benefits Base Salary + eligibility for Bonus and Tips Healthcare Benefits Paid Time Off