Venue Usher/Ticket Taker

Usher, Greeter, or Ticket TakerAs an usher, greeter, or ticket taker, you help ensure the safety of all guests and the venue at all times. In addition to this responsibility, you will often be one of the first points of contact for guests and play an essential role in delivering a smooth and welcoming experience. This position involves promptly processing guests into the venue, answering general questions, assisting with seating and ushering, and performing light cleaning/restocking during the show, while supporting guests before, during, and after the event.Job Functions:Greet guests, scan guest tickets upon entry to the venue, answer guest questions, assist guests with locating their seats and examines tickets for entry to various seat levels around the venue during the eventAssist patrons by giving directions places inside or outside the venueProvide assistance to guests with that require help with patron accessibility, such as accelerated entry, manual screening, guidance to interpreters and guidance to accessible areasAssist with keeping the venue safe, clean and presentable to the guestHelp resolve guest complaints or problemsExamine tickets or passes to verify authenticityVerify staff credentials at front entrances/restricted areasShow guests to exits or provide other instructions or assistance in case of emergencyPartner with fellow team members at the end of show to perform all closing dutiesRadio communication within and to other departments to relay crucial details of guest activity/movementAdditional tasks as assigned by managementQualifications:Evening availability required. Typical shows run from 5pm - 11:30pmHigh School Diploma or equivalent (GED, HiSET)Attention to detail a mustStrong verbal, written and interpersonal communication skillsReport writing and penmanship skillsAcute sense of judgment, tact and diplomacyAt least 1+ year in a customer/guest service role strongly preferredStrong sense of punctualityPosition requires constant standing, walking, climbing stairs and occasional sittingAbility to lift 50lbs alone or up to 200+lbs with assistanceMultilingual skills a plusCompensation: Starting at $20.00/hr. Part-Time Employee Benefits Available Flexible Scheduling