Learning & Development Specialist

Job Description ABOUT USKemba Credit Union in a not-for-profit organization based out of West Chester, Ohio. Voted top place to work in Cincinnati since 2019 & recognized as a top workplace in the United States by USA Today in 2022, 2024, & 2025! We believe that hiring the best people is at the very core of our success. At Kemba Credit Union, every single team member makes a difference, and together we make an impact in the lives of our members. Joining our team has it's perks:Generous PTO Including Birthday PTO,Company Paid Group Life Insurance,401k Plan with Match of up to 5%, Short and Long-Term Disability,Ample Growth Opportunities,Affordable Insurance Plans,Employee Loan Discounts,Wellness Program,11 Paid Holidays,Profit Sharing,And More!POSITION PURPOSEResponsible for serving the training needs of the Credit Union front line service area. Facilitates to Tellers, MSRs, and Contact Center teams via a blended learning approach including instructor-led training and on-site mentoring. Supports all internal training with an emphasis on new hire orientation, branch operations, and experience training. Implements existing policies, procedures, and systems involving service operations and Member Services functions ESSENTIAL FUNCTIONS & BASIC DUTIESOversees assigned training programs and projects while ensuring content is relevant, current, and meets training needs. Responsible for on-going refinement of curricula, design, and facilitation procedures to improve training experience quality. Develops teaching aids such as training handbooks, demonstration models, multimedia visual aids, computer tutorials, and reference works. Ensures all training materials, including procedures, manuals, eLearning courses, etc. are current and up to date. Ensures that Credit Union personnel are well trained and effective in their respective positions. Assists in ensuring that employee orientation, on-the-job training programs, and in-service activities are effective and appropriate. Assist in coordinating, scheduling, and directing training activities.QUALIFICATIONSEducation/Certification:High school graduate or equivalent.Training certification or equivalent preferred. Additional related coursework preferred.Required Knowledge: A thorough knowledge of Teller, Member Service Representative (MSR), and Contact Center operations and procedures.Basic understanding of Credit Union operations, including opening and closing accounts, loans, IRA, and certificate procedures. Understanding of Credit Union philosophy. Knowledge of training systems and resources. Experience Required:One year to three years of similar or related experience.Previous experience as a Teller/MSR at a full-service financial institution. Skills/Abilities:Self-Motivated and multi-task oriented. Has the ability to work within a team atmosphere as well as individually.Strong organizational skills and professional demeanor.Ability to develop eLearning courses using systems such as Articulate.Ability to use related computer applications.