Food Runner

FOOD RUNNER JOB SUMMARY The Food Runner/Expeditor is responsible for helping to: (1) ensure guests receive excellent guest service by delivering food orders from the kitchen to guest tables quickly and accurately, (2) all plates are prepared and garnished correctly before delivering to tables, (3) maintain the cleanliness of the expo line, and (4) organize the order tickets and communicating effectively with the back-of-the-house (“BOH”) team to ensure that food orders are prepared properly and efficiently. FOOD RUNNER ESSENTIAL DUTIES & RESPONSIBILITIES Have strong interpersonal communication skills in order to greet guests, answer guest questions and address guest concerns in a warm, professional, and accommodating manner Ensure all plates are prepared and garnished correctly before delivering to tables Ensure guests have everything they need on the table including proper silverware, napkins and share plates when delivering food Work with servers and BOH to quickly correct any guest concerns regarding food orders, quality and presentation Keep expo station clean, organized and well stocked Ensure all utensils are polished and well stocked Exhibit consistently dependable, reliable, punctual, and trustworthy conduct Provide exemplary guest service on a consistent basis Assist all servers, bartenders, and managers with carrying of plates Communicate food orders to BOH employees, paying attention to priority tickets, allergies, and special requests Complete any and all assigned cleaning duties, including stocking and organization Perform all assigned side-work quickly and efficiently Properly set up and break down stations before and after operating hours FOOD RUNNER SPECIFIC JOB KNOWLEDGE, SKILL, AND ABILITY Knowledge of Teamwork and Toast POS system Ability to read, write and speak the English language to interact with guests, the public, and coworkers Proficient verbal communication skills Ability to work under pressure and professionally deal with stressful situations during busy periods in a loud, busy, and crowded environment Strong interpersonal skills to provide overall guest satisfaction Must have strong knowledge of food menus Must have the ability to carry multiple plates at one time sometimes using a large tray and tray jack Knowledge of proper food handling requirements Knowledge of bar and kitchen items Basic mathematical skills Knowledge of daily maintenance and cleaning of venue Must have knowledge of all required legal documents, i.e., A.B.C., Health Department, Police, City, Etc. QUALIFICATION STANDARDS Education High School Diploma or GED equivalent optional Experience Minimum of one year’s experience in a fast-paced restaurant/bar Age Must be at least 18 years old. Licenses or Certificates Food Handlers Card ABC Service Certification CPR certification and/or First Aid training preferred GROOMING All employees must wear the proper uniform and maintain a neat, clean and well-groomed appearance in accordance with the Company’s grooming standards. PHYSICAL REQUIREMENTS/WORKING ENVIRONMENT Must be able to work in an environment with constantly elevated temperatures Must be able to work and move quickly in a tight-space environment in a safe manner without disrupting other employees Must be able to lift at least 25 lbs. OTHER Applicants with additional language skills preferred Compensation is $12.00/hour plus tips