Remote Quality Analyst - Data-Driven QA & Process Improvement

TaskUs in Detroit is seeking a Quality Analyst to perform audits and evaluations, ensuring adherence to quality targets across CSAT/NPS metrics. You will audit calls and interactions, coach teammates, and report performance regularly while collaborating with TLs on improvement plans. The role emphasizes accuracy, process improvement, and ongoing training support. The candidate should have a year of QA experience (preferred), basic Excel/Sheets skills, and a strong customer-centric approach. #J-18808-Ljbffr