Customer Service Coordinator

Job TypeFull-time Description Who We AreValley Craft Industries is a family-owned Minnesota company with 70+ years of experience designing and manufacturing high-quality material handling, storage, and safety solutions. Our products help customers work smarter, safer, and more efficiently-and we take pride in building solutions that last. The OpportunityWe're looking for a friendly, driven Customer Service Representative who enjoys building relationships and delivering great experiences. If you're customer-focused, detail-oriented, and thrive in a fast-paced environment, this could be a great fit. What You'll DoProvide exceptional service to customers via phone and email Respond to inquiries about products, pricing, specifications, and availability Enter and manage quotes, orders, RMAs, and basic technical support requests Accurately maintain customer data and track activity in CRM/ERP systems Educate customers on products and recommend solutions based on their needs Partner closely with Sales and internal teams to support customer and business goals Follow up on quotes, conduct satisfaction outreach, and support engagement efforts Identify issues, problem-solve, and suggest process improvements Maintain a positive, team-oriented attitude What You BringHigh school diploma or equivalent 1+ years of customer service experience preferred (in-office) Strong communication, organization, and multitasking skills Comfort with Microsoft Office, Outlook, and Excel Customer-first, solution-oriented mindset Experience with ERP/CRM systems (NetSuite or Epicor a plus) Sales support experience a plus Why You'll Love Working at Valley CraftStable, family-owned company with long-term growth and job security Supportive, team-oriented culture where your voice matters Hands-on training and ongoing learning opportunities Clear path for personal and professional growth Strong focus on quality, safety, and doing things right Great work-life balance Benefits:PTO Nine (9) Paid Holidays Medical, Dental, Vision 401K plan Profit sharing Referral program Friendly, Collaborative Team Environment Personal and Professional Growth Potential Great work-life balance - NO WEEKENDS Valley Craft Ind. Is an Equal Opportunity Employer. Valley Craft Ind. does not discriminate on the basis of race, religion, color, sex, gender identity, age, non-disqualifying physical or mental disability, national origin, or veteran status . Salary Description$20.00 - $23.00 per hour