Customer Care Coordinator (Hiring Immediately)

Description: About UsMidwest Electric & Generator provides critical backup power solutions, including standby generators, hybrid electrical systems, EV charging stations, and battery storage. We are proud to be the installer, service provider, and warranty partner in the five-state area. Our commitment to both customer experience and employee satisfaction sets us apart-here, you're part of a team, not just a number.Position SummaryMidwest Electric & Generator is seeking a Customer Care Coordinator to support our office operations through customer service and administrative functions. This role is ideal for someone who is highly organized, customer-focused, and comfortable managing multiple tasks in a fast-paced environment.Key Responsibilities (include, but are not limited to):Answer incoming calls and direct them to the appropriate departmentsEnter and maintain accurate customer information in CRM systemsConduct customer follow-up to ensure satisfaction and completion of servicesAssist with job setup, including:Pulling permitsScheduling inspectionsCoordinating meter upgradesMaintain DOT vehicle logsUpdate CRM systems and customer profiles dailySchedule generator service appointmentsRoute technicians and assist with capacity planningSupport service agreement upgrades and upsell opportunitiesRespond to customer reviews and inquiriesWhat We Offer:Competitive hourly pay ($17.00 - $22.00 DOE)Paid professional trainingSupportive, team-oriented work environmentOpportunity to grow within a leading generator services company Requirements: Qualifications:Strong customer service and phone communication skillsHigh attention to detail and task-oriented mindsetAbility to adapt to changing prioritiesTeam-oriented with a willingness to assist othersProficient with:Desktop computers and phone systemsMultiple software platformsLaptops and tablets (iPad)Experience with ServiceTitan (preferred)Ability to pass a background checkExperience Requirements:Computer skills: 2+ years (required)Administrative experience: 1+ year (required)Compensation details: 17-22 Hourly WagePI01cd73620cfe-1881