Senior Major Incident Commander

A company is looking for a Senior Major Incident Commander. Key Responsibilities Serve as a senior operational leader for major incident coordination and mentor Coordinators Establish standards for incident documentation and communication quality, leading quality assurance efforts Provide leadership in Problem Management integration and improve major incident response through data-driven insights Required Qualifications Associate's degree and 5+ years of relevant experience in IT operations or incident management Recognized subject-matter expert in major incident response and operational resilience Proven ability to influence senior leadership during crises Willingness to work variable shifts and respond to 24x7 critical alerts Advanced analytical and strategic thinking skills