IT Support Technician III

Job Summary We are a growing 23-year-old Managed Service Provider that supports and services IT for all types and sizes of companies, agencies, and organizations. We are looking for an IT Support Technician III to be part of our service team. The team member we are looking for will provide escalation support for the help desk and field support teams to clients across the USA. A NW Technology Service Technician helps our clients operate more efficiently by implementing the proper use of today's technologies. We are looking for candidates with an aptitude for IT, be customer-oriented with troubleshooting skills. New hires onboard with a 6-week training and orientation program to ensure quality service to our clients. No minimum billings or quotas. Benefits Include: Health, Dental, and Vision Insurance Paid time off, vacation Training Retirement Job Type: Full-time (Monday – Friday) Shift: 8:00am – 5:00pm Experience Preferred: Degree and 4-6 -years’ experience. Valid Washington State Driver’s license required. Company vehicles are supplied. Must pass a criminal background check. Must have an advanced understanding and experience in: Microsoft 365 (Exchange, SharePoint, OneDrive, Entra AD) Microsoft Active Directory Desktop Operating Systems (Windows 11, Mac OS) Desktop Applications (Outlook, Word, Excel, Teams, OneDrive) Mobile Operating Systems (iOS, Android) Networking (DNS, DHCP, connectivity) Windows networking (File sharing, printing) Additional skills: Voice-over-IP phone systems Surveillance Systems, Network Video Recorders Basic Ethernet termination and testing. If you like a challenge and enjoy working with amazing companies, while learning and being an integral member of a cohesive team, then this is the place for you. Check us out at www.nwtechnology.com Job Types: Full-time, Permanent Pay: $62,778.82 - $73,561.59 per year Benefits: Dental insurance Health insurance Life insurance Paid time off Retirement plan Vision insurance Work Location: In person