Payment Queue Specialist

Payment Queue SpecialistThe Payment Queue Specialist's main responsibility will handle inbound calls from customers to receive and process Credit Card and ACH payments. In addition to processing payments, the Payment Queue Specialist will work closely with the Collections Team to assist with day-to-day responsibilities, light account maintenance which includes assessing and analyzing financial statuses and releasing orders.Essential ResponsibilitiesProvide individualized customer service with high quality and professional standardsAnswer inbound calls and emails. Make outbound calls as appropriateProcess Credit Card and ACH PaymentsProvide assistance on Statement & Invoice InquiriesProvide assistance on financial status of accountsProvide assistance to other departments and Associates as neededUnderstanding of business to business accounts for ABB Optical Group and PEN Buying GroupResearch internal and external customer inquiries and provide problem resolution using the most up to date information, technology, and resourcesRoute calls to the appropriate resources when neededReport inconsistencies and inefficiencies, and escalate issues to managementMeet or exceed all key performance metrics set by the departmentKeep reference guides organized and currentComply with the Attendance Policy and adhere to established department goals and guidelinesMaintain accurate records of customer interactions and transactionsMaintain a clean and organized work areaParticipate in team discussions; provide feedback to improve the processesParticipate in ongoing department training and assessment programsQualificationsRequired Qualifications:High school diploma or equivalentGeneral PC applicationsMS Office applicationsExcellent written and oral communication skills with the ability to convey information clearly and effectivelyAbility to multi-task and utilize multiple systems while performing the jobAbility to resolve and deescalate customer conflict issues in a tactful and professional mannerAbility to adapt to change and unexpected demands of the businessDesired Qualifications:Bilingual (Spanish)Experience with business to business, credit and collectionsExperience with A/R systemsFor U.S. Candidates Compensation Range The anticipated base salary range for this position is $17.00/hr. This represents the good-faith estimate of the compensation range at the time of posting. Actual pay will be based on job-related factors, which may include: Geographic location Relevant experience Education and qualifications Job-related skills Internal equity considerations Applicable minimum wage laws This position may also be eligible for a bonus and/or commission plan, subject to the terms of the applicable plan.Benefits Depending on eligibility and position, employees and/or eligible dependents may participate in Company-sponsored benefit programs, which may include:Medical, dental, and vision insuranceLife and group life insuranceVoluntary supplemental life insuranceSupplemental health benefits (critical illness, hospital, accident)Short- and long-term disabilityPaid family leave (where applicable by state law)401(k) planTuition reimbursementEyewear discountsTime-Off Benefits Eligible U.S. employees receive the following time-off benefits (subject to Company policy and applicable state/local laws): Paid vacation and/or sick time Paid holidays Birthday PTO (Some states require front-loaded sick leave; others accrue. The Company will comply with all applicable local requirements.)Accessibility and Accommodations Upon request and consistent with applicable law, ABB Optical will provide reasonable accommodations to individuals with disabilities during the application and hiring process. To request an accommodation, please email HR@abboptical.com and include your name and contact information so we can follow up promptly.Equal Opportunity Employer ABB Optical is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, protected veteran status, or disability. International Candidates The compensation and benefits information in this posting applies to candidates hired in the United States. Candidates hired outside the United States will receive compensation and benefits aligned with their local market.