Shift Supervisor, MilkShake Factory, East Liberty

Lead the Shift. Protect the Experience. At the MilkShake Factory, our team is the heart of everything we do. Since 1914, our family's passion for chocolate has been passed down through generations - and today, we're Pittsburgh's premier destination for handspun shakes, craft sundaes, and gourmet chocolates.We're looking for a motivated Shift Supervisor who brings energy, accountability, and a team-first mindset to every shift. This role is ideal for someone who thrives in a fast-paced retail environment, leads by example, and takes pride in creating smooth, successful shifts from start to finish.Our Shift Supervisors work alongside the team while setting the tone - ensuring goals are met, standards are upheld, and every guest leaves with an unforgettable experience.Why You'll Love Working HereWe believe in taking care of our team just like family. Here's what you can expect:Competitive Wages + TipsFlexible Schedules (perfect for students, parents, or anyone who needs balance)Growth Opportunities into management and beyondMedical, Dental, Vision, & Life Insurance eligibility401k with Employer MatchPaid Time Off + Holiday PayPittsburgh Penguins Partnership Perks - tickets, merch, and more!Free Milkshake Each Shift40% Employee Discount (chocolate included!)What You'll DoAs a Shift Supervisor, you'll be the steady presence that keeps the shift running smoothly - and the positive energy that keeps the team motivated. You'll:Lead each shift with confidence, clarity, and consistencySet the tone on the floor - calm, upbeat, and solution-focusedWork side-by-side with your team to hit service, sales, and quality goalsDelegate tasks thoughtfully so everyone knows their roleKeep the shop clean, stocked, and running efficientlyHandle guest questions or concerns with professionalism and warmthEnsure food safety, cash handling, and operational standards are always metSupport training and help newer team members feel confident and capableCommunicate clearly with management about what's working and what needs attentionBe the connector - bridging leadership expectations with the day-to-day energy of the teamYou're not just running a shift - you're protecting the experience.What We're Looking ForA natural motivator - you lift the room without forcing itSomeone steady under pressure - busy rushes don't rattle youStrong sense of ownership and accountabilityComfortable giving direction in a kind, respectful wayDetail-oriented and organizedPrevious customer service or food service experience requiredPrior leadership experience preferred (but we'll train the right person!)Flexible availability, including nights, weekends, and holidaysEnergy and stamina - you'll be movin' and shakin' all shift longAbout UsAt the MilkShake Factory, you'll do more than just make milkshakes - you'll create experiences. We're passionate about community, inclusivity, and growth. Whether it's your first job or building a career in hospitality or management, you'll have the chance to learn, grow, and make sweet memories along the way.Ready to shake things up? Apply today and join the sweetest team in Pittsburgh!