Retail Sales Support Specialist - Guess Juniors, La Plaza Mall - Full Time

Job TitleVendor Paid Merchandise Selling Support ColleagueJob DescriptionBe part of an amazing storyMacy's is more than just a store. We're a story. One that's captured the hearts and minds of America for more than 160 years. A story about innovations and traditions…about inspiring stores and irresistible products…about the excitement of the Macy's 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We've been part of memorable moments and milestones for countless customers and colleagues. Those stories are part of what makes this such a special place to work.Job OverviewThe Vendor Paid Merchandise Selling Support Colleagues are responsible for all functions related to assisting customers with product selection, executing merchandise standards, and maintaining selling floor presentations for the brand or specific vendor they represent. The Vendor Paid Merchandise Selling Support Colleague is a product expert for the vendor that funds them. They support our customer-readiness standards by delivering a memorable customer experience and maintaining a neat, clean and organized shopping environment.Full-time colleagues are typically scheduled to work 30 or more hours per week, while part-time colleagues are typically scheduled 12-24 hours per week. Hours are dependent on business needs and colleague availability. Information regarding hours per week needed for benefit eligibility purposes can be found here.What We Can Offer YouJoin a team where work is as rewarding as it is fun! We offer a dynamic, inclusive environment with competitive pay and benefits. Enjoy comprehensive health and wellness coverage and a 401(k) match to invest in your future. Prioritize your well-being with paid time off and eight paid holidays. Grow your career with continuous learning and leadership development. Plus, build community by joining one of our Colleague Resource Groups and make a difference through our volunteer opportunities.Some additional benefits we offer include:Merchandise discountsPerformance-based incentivesAnnual merit reviewEmployee Assistance Program with mental health counseling and legal/financial adviceAccess the full menu of benefits offerings here.What You Will DoMake the customer the top priorityLeverage product knowledge to increase sales by educating and assisting the customer in making the best choiceAssist with maintaining and recovering the selling floor, ensuring all sizes, colors and styles are availableEnsure appropriate selling floor presentation by promoting events and merchandise assortmentsEnsure fitting rooms are customer-ready by promptly clearing brand-specific merchandise and returning it to the appropriate area on the selling floorExhibit friendly and helpful customer experience expectationsDrive and exceed department goals by executing Macy's initiatives to actively drive the business.Maintain communication with vendors, Customer Experience Managers, Omni Operations Managers and Style Merchandise Managers for support on driving sales and event promotionsAdhere to all safety and security policies and proceduresComplete other customer-facing tasks as neededRegular, dependable attendance and punctualityFoster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communitiesWho You AreNo specific educational accomplishments are necessary.Exceptional customer service skillsPossess strong merchandising skillsAbility to effectively communicate and present information to customers, peers and all levels of managementBasic math functions such as addition, subtraction, multiplication, and divisionAble to use a calculatorMust be able to work independently with minimal supervisionMust be able to multitask in a fast paced environmentAbility to collaborate as a member of a teamDemonstrate an energetic and positive attitude, strong communication and interpersonal skillsPossess vision and creativityFlexible with scheduling and available to work retail hours, which may include day, evening, weekends, and/or holidaysEssential Physical Requirements You Will PerformThis position requires lifting, constant moving, standing, and reaching with arms and hands. Involves standing for at least two consecutive hours, lifting at least 30lbs., stooping, kneeling, crouching, and climbing ladders. Reaching, including above eye level, crouching, kneeling, stooping close vision and color visionFrequent use of computers and other technology, necessary to perform job functionsAbout UsThis is a great time to join Macy's! Whether you're helping a customer find the perfect gift, streamlining operations in one of our distribution centers, enhancing our online shopping experience, buying in-style and on-trend merchandise to outfit our customers, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of some of the most memorable moments in people's lives.Join us and help write the next chapter in our story - Apply Today!This job description is not all-inclusive and may not apply to colleagues covered by a collective bargaining agreement. Macy's Inc. reserves the right to amend this job description at any time. Macy's Inc. is an Equal Opportunity Employer, committed to an inclusive work environment.STORES00This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Click here to see details on benefits.