Director of Client Services

At Freed Marcroft, the Director of Client Services role isn't about signing as many clients as possible.It's about signing the right ones.The Director of Client Services is responsible for turning people who have taken the first step — a paid consultation — into the clients who will most value everything we bring to the table. If you care deeply about winning outcomes, measurable success, and helping people make one of the most important decisions of their lives, this role will feel energizing.This role is for you if:You are motivated by your own performance. You want to hit your numbers, exceed expectations, and see clear proof that your work matters.You take pride in converting consultations into signed clients . . . but only the right ones. You understand that helping someone sometimes means telling them honestly whether this is the right path for them, and that a well-matched client is the foundation of a successful working relationship.You work independently and take full responsibility for your outcomes. You don't need reminders to track your stats or close the loop on follow-up. You know where you stand every day.You communicate confidently and directly. You can guide people through emotionally charged conversations while helping them stay focused on next steps and making the brave decision to prioritize their own happiness.You're open to feedback because you want to get better . . . and you're comfortable speaking up when something isn't working.You understand that systems and tracking exist to support your success, not to limit you. You use them because they make you more effective.You recognize that when you do your job exceptionally well, everyone benefits . . . most importantly, the people who came to us for help at one of the most consequential moments of their lives.What success looks like in this role:Consistently converting consultations into signed clients who are the right fit for our firmOwning your KPIs and knowing your numbers without being askedRunning a tight, efficient process that reflects confidence and clarityHelping potential clients feel informed, grounded, and ready to move forward — or honestly guided elsewhere when that's the right answerWhat We Offer You:Individualized Growth Opportunities: Personalized support to align your professional development with your professional goalsHighly Competitive Salary and Comprehensive BenefitsGenerous compensation with substantial bonus potentialComprehensive health insurance401(k) matchStructured Onboarding: Extensive support during your transition into Freed Marcroft's culture and approachOur Core Values Drive Our Success:Happiness Matters: Prioritizing joy and fulfillment in all we doPlay All In: Passionate and relentless advocacy for our clientsTruth Tellers: Providing honest, strategic legal adviceRadical Accountability: Ownership of actions, relationships, and outcomesA Better Way: Constant improvement and innovationPlay Your Own Game: Supporting authenticity and overcoming challengesTo start the conversation: Resume plus a brief note describing how your experience and goals will help our clients and us achieve ours.