Desktop Engineer

_Are you ready to join a growing team?_CTG is seeking to fill a Desktop Engineer opening for our client.**Location:** Buffalo, NY**Duration:** 12 months**Overview:**We are hiring a Desktop Engineer to maintain and improve our enterprise endpoint environment. This role manages desktop operating systems, endpoint policies, security controls, and complex incident resolution, while streamlining processes through automation. The engineer collaborates with infrastructure, security, and service desk teams to ensure a secure, stable, and efficient end-user computing experience.**Primary Responsibilities:**+ Manage enterprise desktop environments, including OS lifecycle, patching, and device management platforms (Intune, SCCM, JAMF).+ Configure and enforce endpoint policies and security controls.+ Diagnose and resolve complex endpoint issues escalated from the service desk.+ Perform root cause analysis and implement long-term solutions.+ Identify process inefficiencies and implement improvements via scripting, automation, and operational optimization.+ Collaborate with infrastructure, security, and support teams to align with business objectives.**Scope of Responsibilities:**+ Serve as advanced technologist for desktop and endpoint technologies.+ Implement and manage technical solutions that meet or exceed organizational requirements.+ Maintain documentation, standards, and policies.+ Interact with business partners to gather requirements and clarify technical challenges.+ Coordinate vendor interactions and manage vendor resources.+ Mentor junior engineers and technicians.+ Stay current on industry trends, best practices, and vendor technologies.+ Ensure adherence to risk, regulatory, and internal control standards.**Supervisory/Managerial Responsibilities:**+ Mentor and coach junior engineers, technicians, and integrators.+ Review documentation, proposals, and technical changes submitted by less experienced staff.**Education and Experience Required:**+ Minimum of 6 years combined higher education and/or work experience in systems design, management, and/or architecture.+ Experience managing enterprise desktop environments, including imaging, policy management, and device management platforms.+ Advanced troubleshooting and incident resolution skills.+ Process optimization and automation via scripting, deployments, and remediation.**Education and Experience Preferred:**+ Bachelor's degree in Computer Science, Computer Engineering, or related field.+ Minimum 6 years professional experience in technical engineering roles involving infrastructure design, data management, and complex system implementations.+ Advanced technical, analytical, and problem-solving skills.+ Ability to translate complex business requirements into structured technical solutions.+ Expertise in server/client, virtual, and endpoint technologies.+ Excellent written and verbal communication skills.+ Process-oriented, adaptable, and able to learn quickly in a fast-paced environment.Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required.CTG does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services for this role.**To Apply:**To be considered, please apply directly to this requisition using the link provided. For additional information, please contact **Jamie Robinson at Jamie.Robinson@ctg.com** . Kindly forward this to any other interested parties. Thank you!**About CTG**CTG, a Cegeka company, delivers IT and business solutions that enhance clients' digital agility, empowering them to seize new opportunities and overcome any challenge. Backed by more than 60 years' experience and a commitment to being a reliable, results-driven partner, we work shoulder to shoulder with clients to shape digital together. Our vision is to be an indispensable partner to our clients and the preferred career destination for digital and technology experts. With more than 9,000 team members in over 15 countries, we combine global expertise with local insight to deliver innovative solutions. We operate across the Americas, Europe, and India, working with over 3,000 clients in many of today's highest-growth industries.Together, we shape what's next-working shoulder to shoulder to deliver impactful solutions for our clients and society. Our culture is built by the people who work at CTG, the values we hold, and the actions we take. It's a living, breathing thing that is renewed every day through the ways we engage with each other, our clients, and our communities. At CTG, you'll find a workplace where you are encouraged to grow, supported in your ambitions, and empowered to shape your own career journey. For more information, visit www.ctg.com .CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws.CTG is an Equal Opportunity Employer. CTG will assure equal opportunity and consideration to all applicants and employees in recruitment, selection, placement, training, benefits, compensation, promotion, transfer, and release of individuals without regard to race, creed, religion, color, national origin, sex, sexual orientation, gender identity and gender expression, age, disability, marital or veteran status, citizenship status, or any other discriminatory factors as required by law. CTG is fully committed to promoting employment opportunities for members of protected classes.