Office Specialist - National Repair Center

Office SpecialistSaks Global is the largest multi-brand luxury retailer in the world, comprising Saks Fifth Avenue, Neiman Marcus, Bergdorf Goodman, and Saks OFF 5TH. With talented colleagues focused on delivering on our strategic vision, The Art of You, Saks Global is redefining luxury shopping by offering each customer a personalized experience that is unmistakably their own. By leveraging the most comprehensive luxury customer data platform in North America, cutting-edge technology, and strong partnerships with the world's most esteemed brands, Saks Global is shaping the future of luxury retail. You will be: The Office Specialist role will be primarily responsible for supporting the daily operations of Saks Global's Alterations division in the National Repair Center. What you will do: Client & Brand Liaison: Serve as the primary point of contact for global stakeholders, managing end-to-end communication regarding repair lifecycles, cost approvals, and service inquiries. Logistics & Workflow Coordination: Oversee the full inbound and outbound supply chain for repair inventory, ensuring seamless movement between stores, brands, and service centers. Quality Assurance: Execute rigorous quality control inspections on all finished products to maintain brand standards and ensure total customer satisfaction. Data Integrity & Systems Management: Maintain high-level accuracy in repair records and CRM systems, overseeing data validation, shipping logistics, and formal case closures. What you will bring: At least 1 year of administrative experience Intermediate knowledge of MS Office Suite (ex., Word, Excel, etc.) and/or Google Suite (ex., Docs, Sheets, Gmail, etc.) High attention to detail Excellent verbal and written communication skills Flexibility to work overtime hours as business needs may require Ability to follow directions with minimum supervision Ability to work effectively both on a team and independently Your life and career at Saks Global: Opportunity to work in a dynamic fast paced environment at a company experiencing growth and transformation Exposure to rewarding career advancement opportunities across the largest multi-brand luxury retailer from retail to distribution, to digital or corporate Comprehensive benefits package for all eligible full-time employees (including medical, vision and dental) An amazing employee discount Salary and other benefits: The hourly pay rate for this position is between $17.05 to $21.32 per hour. Factors which may affect starting pay within this range may include market, experience and other qualifications of the successful candidate. Benefits: We offer the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, basic life insurance, supplemental life insurance, disability insurance, and a variety of additional voluntary benefits (such as critical illness, hospital and accident insurance). Thank you for your interest with Saks Global. We look forward to reviewing your application. Saks Global is an equal employment opportunity employer and is committed to providing reasonable accommodations to applicants with disabilities. If you are interested in applying for employment with Saks Global and would like to request special assistance or an accommodation, please let us know. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Saks.com is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Compensation for this role varies by geographic location. The listed range reflects multiple markets, including higher-cost areas. Actual starting pay will be determined based on work location, experience, and other job-related factors.