IT Site Support Specialist IV

About Us: Delivering mission-critical, electronic solutions that protect lives. Use your creativity and critical thinking to take our products from concept to customer. At CAES, we engineer solutions for the world’s most critical missions. We serve customers in the defense and aerospace markets. Seeking a career that offers challenging, diverse projects and opportunities? Looking for a position with a company that offers long-term professional advancement? Searching for a place that values a diverse, team-based environment? One that values YOU. Consider CAES. The most important thing we build is TRUST Overview: The CAES Advanced Program Development (APD) line of business is seeking an experienced IT Site Support Specialist based on site in Colorado Springs. In this role, you will be responsible for providing exceptional customer service as you are the focal point for all information technology/security duties at our Colorado Springs site. Responsibilities: MS Exchange (on Prem) User Administration. Active Directory; add new systems to the network; unlock/reset user account password. Hardware; complete hardware installations, equipment moves; BIOS patches; hardware troubleshooting; desktop hardware support of end user systems. Network; patching drops, monitoring network availability; troubleshooting connectivity issues; make custom length patch cables. Troubleshoot phone connectivity issues, programming extension changes; deploying new services. ZOOM Gov, Teams, and VOIP phone system experience and/or ability to learn is a must. Software; install/deploy licensed software on workstations; ensure software asset management policies are followed. Security Patching; ensure user workstations are up to date with all security patches currently reported as necessary. Maintain printers, contact vendors for printer repairs; work with Systems admin staff to configure new print queues and new printers. Participate in daily team huddles to review aging and or unallocated tickets related to problems/issues/delays to limit user escalations and to improve user response/resolution time. Partner with Security to sanitize workstations which may have been exposed to classified material, abiding by the CAES IR Process. Make suggestions for improvements in IT-related processes. Work with Engineering and Operations to enhance cross-functional problem solving. Ability to report and document active team projects, project planning. Qualifications: Minimum: High School diploma or GED. 5+ years of experience end user support, including executive level support. Knowledge of PC Architecture, PC Deployment, PC backup experience. 5+ years network technical troubleshooting in Corporate wide area network (WAN) environment (Switch, to user ports). Proficient in the use of Microsoft Office Products (Excel, Word, PowerPoint). This position requires access to technology, materials, software or hardware that is controlled by US export laws. In order to be eligible for this position, you must be a “US Person” under US export laws or eligible for approval under a U.S. Government export license. A US Person includes a US Citizen, Lawful Permanent Resident, refugee or asylee. Ability to obtain and maintain a security clearance. Preferred: Bachelor’s Degree in an IT related field. Experience with the following Operating Systems: Windows10 Pro, Windows Server 2016 and 2019, macOS, Ubuntu (18, 20, and 22.04), CentOS 7, Rocky 8.8. Admin Experience with the following Microsoft tools and Admin Portals: On-premise Active Directory, Entra ID, SharePoint/OneDrive, Teams, Microsoft 365 & Azure, Office applications. Experience with Network Devices and Troubleshooting: 10G 200/300 Series Switches (Cisco), Cloud Key and Wireless Access Points (Unifi), Firewall and Routers (pfSense), VPN Client and Server (OpenVPN), PoE Security Cameras (Axis). Experience with IT Security Tools: Multifactor (Duo, Microsoft, Yubikey), Nessus Vulnerability Scanning and Remediation, Splunk SIEM Log Reviewing and Remediation, Ninja Remote Monitoring and Management. Experience with License Server Admin Duties: Renew Licenses, Upgrade Servers, Maintain License Managers. CMMC / NIST-171 Implementation Experience. Experience with VoIP devices (MXIE). Experience with Badging Servers and Systems (Millennium Ultra). Active Clearance and experience with ISSO and COMSEC duties. Experience with Engineering Tools: Altium Designer, CST, SolidWorks, Cameo etc. Analytical skills: ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists; ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form; ability to work with data reports. Time Management & organizational skills: flexibility and adaptability to changing priorities and assignments; ability to maintain confidentiality; ability to perform with a high degree of multi-tasking familiar with usage in general office equipment. Excellence Behaviors: remain engaged, proactive and positive even in tough circumstances; own assignments and be fully accountable for their success; align actions, behaviors and conversations to what matters most; bring out the best in others and recognize the value in every person’s contribution; ability to work regularly with customers face-to-face, phone or e-mail. Salary Range: $31.25 to $40.00 per hour. Applicable pay within the posted range may vary based on factors including, but not limited to, geographical location, job function of the position, education, and experience of the successful candidate. #LI-JM1 Employment Transparency: EMPLOYMENT TRANSPARENCY BENEFITS We take care of our people and provide competitive health, wealth and wellbeing benefits – from day one. You’ll also discover learning and development opportunities so you can take your career to the next level – and beyond. CAES APD provides a variety of benefits including health insurance coverage, life and disability insurance, 401K, paid holidays, sick leave, and vacation. ABOUT CAES CAES is the largest provider of analog and radiation hardened technology for the United States aerospace and defense industry. From human spaceflight and space exploration, to missile defense and electronic warfare, to healthcare solutions addressing COVID-19, our talented team develop high performing electronic solutions that work the first time, every time. WE ARE AN EQUAL OPPORTUNITIES EMPLOYER At CAES we welcome differences and celebrate new ideas. We believe the diversity of our people inspires our creativity and drives our innovation. Everyone is welcome here, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or genetic information. We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation due to a disability for any part of the employment process, please email CAEScareers@caes.com.