Sales Support Associate

Sales Support Associate The Sales Support Associate supports the business development/sales team in obtaining and keeping customers by performing various support functions. Facilitates a seamless customer experience by providing timely and accurate information to both internal colleagues and customers. Maintains accurate records that support business development and sales processes.This is a hybrid position that requires candidates to live in the Washington, DC area and be present in the downtown Bethesda, Maryland office as needed. At ASHP, we consider skills, experience, and organizational needs in our compensation approach. The base salary for this position is $65,000-$75,000 and ASHP offers a comprehensive benefits plan. This salary range represents a reasonable estimate of the annual salary based on ASHP's commitment to provide equitable and market-competitive pay. The actual salary offered will take into consideration many factors including but not limited to job-related knowledge, educational background and licenses/certifications, skills and experience, internal pay equity, and other business and organizational needs. Click ASHP Benefits to learn more about our benefits. Note: this position is not eligible for Visa sponsorship.Responsibilities Participate in onboarding clients for purchased products/services including invoicing, facilitating NDAs/contracts/MOUs, access to given product/services, scheduling meetings, processing renewals, providing updates/instruction on using products and services.Triages new leads and inquiries to the appropriate ASHP Business Development team member.Creates and maintains sales information sheets, presentations, pricing grids, and other materials utilized by the business development/sales team.Documents and maintains customer information and communication in Salesforce and other software supporting the functions of the business development team. Assists in maintenance of accounts, creation and dissemination of reports/dashboards, and documentation of customer interactions/transactions.Sets up appointments for and assists with product/service demos, in coordination with sales team.Works collaboratively with departments across the organization and externally to assist in resolution of customer concerns.Assists with business administrative needs, and intelligence including budgeting, reporting, and forecastingWorks with the offices of Finance and CRM to ensure accurate and timely invoicing for institutional/industry customers.Performs other duties as assigned.Qualifications Bachelors degreeMinimum of five years of prior related work experienceAbility to work independentlyExcellent communication skillsAbility to handle stress and ambiguityEffective at engaging others to solve a range of issuesAbility to manage multiple projects, tasks, and deadlines simultaneouslyDemonstrated ability to meet deadlines.Excellent computer skills with working knowledge of MS Office requiredKnowledgeable on use of Salesforce and Personify databases preferredProject management skills preferred but not requiredAbout Us ASHP is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected categories under state or federal law.If you need a reasonable accommodation for any part of the employment process, please contact us by email at hrd@ashp.org and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this e-mail address. In addition, ASHP is an E Verify employer.For more information click on the following links:EEO_KNOW_YOUR_RIGHTSE Verify Participation PosterEmployee Rights Polygraph Protection ActRight to Work E Verify PosterYour rights under the FMLA