Part-Time CRM Support Specialist

Job Title: Part-Time CRM Support SpecialistLocation: UWG Recruiting LocationRegular/Temporary: RegularFull/Part Time: Part-TimeJob ID: 298587About UsSince 1906, the University of West Georgia (UWG) has been home to those who seek a transformative college experience. UWG is a leading residential, doctoral comprehensive university that offers a broad undergraduate and graduate curriculum based on a liberal arts foundation.Nestled among the pines on a picturesque 645 acres is the University of West Georgia- a hidden gem approximately 40 miles west of Atlanta. Serving approximately 16,000+ students, and offering more than 100 programs, UWG is committed to advancing innovative academic programs and a student-centered business model. Perennially ranked by U.S. News & World Report, the Princeton Review, and Colleges of Distinction as a top national university, West Georgia offers 86 fields of study, including business, computing, nursing, education, STEM, communication and digital media, social sciences, and the fine and performing arts. UWG generates a regional economic impact of more than $650 million annually and provides a safe, quality, and affordable university experience that connects students to post-graduate career and leadership opportunities. UWG has been recognized by the Carnegie Foundation for its institutional commitment to community engagement through teaching, research and creative activities, and public service. West Georgia is one of only 119 U.S. colleges and universities to receive the elective classification in 2020 and is among only 359 institutions nationally. Dedicated to creating a first-choice university for students, alumni, employees, and communities, UWG seeks employees who will advance and support the University's mission of fulfilling the talent needs of western Georgia and the Atlanta metropolitan area, while contributing to the social, cultural, and economic development of the region and state.The University of West Georgia offers a comprehensive total rewards package designed to support faculty and staff across multiple dimensions; health, wellness, financial security, and professional growth. Employees working at least 30 hours per week gain access to a range of health plans, including medical, dental, and vision, wellness programs, and robust retirement options through Georgia Teachers Retirement System (TRS), Optional Retirement Program, and voluntary 403(b) and 457(b) plans. Employees are granted 13 paid holidays and paid time off accruals and are eligible to participate in the University System of Georgia's Tuition Assistance Program. Fringe benefits include a variety of resources focused on employee physical, mental, financial, and social well-being through Acentra Employee Assistance Program in addition to personal financial advising with Captrust. UWG also offers exclusive discounts and special offers on entertainment, travel, and other products and services through the Perks at Work program, free access to the university recreation facility, discounted campus dining options, and more!Living in Carrollton, "The City of Dreams," offers the advantages of city life with a small-town vibe. This progressive community with Southern flair offers plenty of shopping, restaurants, nightlife opportunities, and cultural events. Named a City of Excellence in Georgia and listed as one of the 50 Best Small Southern Towns, Carrollton is the cultural, educational, health care, and commercial center for the west Georgia region.At the heart of Carrollton is its historic downtown and Adamson Square lined with shops, galleries, and restaurants. Each season offers unique local events and opportunities for year-round recreation. Outdoor activities abound through award-winning spaces, including an 18-mile paved walking and biking Greenbelt trail that encircles the city and passes through the UWG campus.The city embraces the University's students, faculty, and staff, and welcomes the diversity UWG brings to the community.Invested in education with highly rated city and county K-12 systems, both city and county public school graduation rates are 90% and above and rank among the top in the nation by U.S. News & World Report.Job SummaryThe CRM Support Specialist provides operational and technical support for the Office of Undergraduate Admissions¿ customer relationship management system, Slate CRM. This role supports the configuration, maintenance, and optimization of Slate to ensure efficient processing, communication, and data integrity across the admissions funnel. The specialist partners with admissions, marketing, and campus stakeholders to execute communication campaigns, manage data imports/exports, support application workflows, and troubleshoot system issues. This position plays a key role in enhancing the prospective student experience through effective use of technology, ensuring timely communication, accurate data management, and continuous process improvement aligned with enrollment goals.Responsibilities CRM System Administration & Support - Maintain and support daily operations within Slate, including user access, permissions, and system configuration Troubleshoot system issues and provide technical support to admissions staff Monitor system performance and recommend enhancements to improve efficiency Ensure data integrity through regular audits and validation processes. Data Management & Processing - Manage data imports, exports, and integration processes support application processing workflows and document management. Maintain data standards and ensure accuracy across records Assist with reporting and dashboard creation for admissions leadership. Communications & Campaign Support - Build and deploy email, text, and drip communication campaigns within Slate Segment audiences based on recruitment strategies and enrollment goals Monitor campaign performance and recommend optimizations Collaborate with marketing and recruitment teams on messaging execution. Training, Documentation & Continuous Improvement - Develop and maintain process documentation and training materials Train admissions staff on Slate functionality and best practices Identify opportunities for automation and workflow improvements Support onboarding of new campus partners into Slate.Required QualificationsEducational RequirementsHigh School/ GEDRequired Experience1 - 3 years of experience working with CRM systems, databases, or enterprise software Experience with data management, reporting, or system support.Preferred QualificationsPreferred Educational QualificationsBachelors DegreePreferred ExperienceDirect experience with Slate CRM in a higher education setting. Experience in higher education or enrollment management Experience building queries, reports, and communication workflows.Proposed Salary$15.00 - $17.00 per hour. Paid on a bi-weekly basis.AbilitiesKnowledge, Skills, & AbilitiesStrong technical aptitude with ability to learn and manage complex systems. Ability to manage multiple projects and meet deadlines. Problem-solving mindset with focus on process improvement and efficiency. Ability to collaborate across teams and translate technical concepts to non-technical users.Physical Requirements: Lifting up to 20lbs or greaterOffice Environment - Work normally performed in a typical interior work environment.SkillsAttention to detail and commitment to data accuracy and integrity Analytical skills with ability to interpret data and support decision-making. Strong written and verbal communication skills.USG Core ValuesThe University System of Georgia is comprised of our 25 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on-line at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct.Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line at https://www.usg.edu/policymanual/section6/C2653.Conditions of EmploymentOffers of employment are contingent upon completion of a background investigation including a criminal background check demonstrating your eligibility for employment with the University of West Georgia as determined by the University of West Georgia in its sole discretion; confirmation of the credentials and employment history reflected in your application materials, reference checks; and, if applicable, a satisfactory credit check. Applicants may be subject to a pre-employment drug test. Offers are made expressly subject to the applicable federal and state laws, to the statutes, rules and regulations of this institution and to the Bylaws and Policies of the Board of Regents (BOR) of the University System of Georgia (USG), which are available for your inspection upon request.Equal Employment OpportunityEqual opportunity and decisions based on merit are fundamental values of the University System of Georgia (USG). The Board of Regents prohibits discrimination on the basis of an individual's age, color, disability, genetic information, national origin, race, religion, sex, or veteran status ("protected status"). No individual shall be excluded from the participation in, denied the benefits of, or otherwise subjected to unlawful discrimination, harassment, or retaliation under, any USG program or activity because of the individual's protected status; nor shall any individual be given preferential treatment because of the individual's protected status, except that preferential treatment may be given on the basis of veteran status when appropriate under federal or state law.Other InformationThe mission of the University of West Georgia is to enable students, faculty, and staff to realize their full potential through academic engagement, supportive services, professional development, and a caring, student-centered community. The institutional mission and daily operation of the University of West Georgia are guided by our values that support our vision to be the best place to work, learn, and succeed: ACHIEVEMENT, CARING, COLLABORATION, INCLUSIVENESS, INNOVATION, INTEGRITY, SUSTAINABILITY, and WISDOM.