Outreach & Volunteer Services Lead

Job Title: Outreach & Volunteer Services LeadReports to: Director of Program & ServicesDepartment: Programs and Support ServicesType of Position: Full time, ExemptHours per week: 40 hoursGeneral Summary of Responsibilities and Duties:The Outreach & Volunteer Lead is responsible for developing, coordinating, and advancing community outreach initiatives, including the recruitment, training, and supervision of outreach staff and volunteers. This role ensures effective service delivery and strong community partnerships while supporting and strengthening ongoing outreach programming. The Lead actively creates and expands engagement opportunities, coordinates outreach efforts across programs, participates in community events, and fosters meaningful volunteer involvement to support organizational goals.Essential Functions:Leadership & Supervision Supervise, support, and provide day-to-day guidance to outreach staff Coordinate onboarding and deliver ongoing training, coaching, and performance management support Foster a collaborative and accountable team environment through regular communication and team meetings Monitor workflow, staff performance, and service delivery to support program effectiveness and quality outcomesVolunteer Coordination Recruit, train, schedule, and supervise volunteers across programs Oversee volunteer program, including onboarding and recognition Coordinate volunteer schedules across outreach events, food pantry programs, and clinic activities Track volunteer hours, engagement, and overall volunteer impactOutreach & Community Engagement Build and maintain relationships with community organizations, nonprofits, schools and other partners Plan, coordinate, and participate in outreach events, resource fairs, and other community engagement initiatives Represent NOVUS Health at local events and community meetingsProgram Support & Operations Prepare for outreach events, including organizing materials, transporting supplies, and setting up booths or tables Support communication efforts (email updates, social media, volunteer communications) to promote engagement Provide occasional support to the NOVUS food pantry and related programs Drive agency or approved personal vehicle to transport supplies, materials, or food as neededGeneral Duties Participate in departmental meetings, staff meetings, and trainings as assigned. Exhibit excellent working relationships with patients, visitors, community members, and staff. Effectively communicate NOVUS Health’s mission, services, and programs. Maintain knowledge of community resources appropriate to the needs of patients and families. Maintain HIPAA compliance and protect patient confidentiality. Work flexible hours as needed to support outreach events, including evenings or weekends. Must be able to safely lift and carry up to 30 pounds. Other duties as assigned.Requirements:Education & Certification Associate or Bachelor’s degree in a related field (or equivalent experience); Bachelor’s degree preferred. Valid driver’s license Ability to work evenings and weekends as neededExperience 2+ years of experience in community outreach, volunteer coordination, health education, or other community-based practice. Experience supervising staff or volunteers Experience working with diverse populations, especially in underserved communities.Skills & Competencies Strong interpersonal and communication skills, ability to engage compassionately with patients, families, and community partners. Problem-solving skills Cultural competence; understanding of and sensitivity to the needs of diverse populations. Basic computer proficiency for data entry, email communication, and using internal systems.