IT Support & Document Processing Specialist

Clearance Level None Category SCA Location Bossier City, Louisiana (Onsite Workplace) Key Skills For Success Problem Solving Technical Issues Working Independently REQ#: RQ225976 Public Trust: Other Requisition Type: Pipeline Your Impact Own your opportunity to support the missions that matter. From working with technologies like AI, cyber and cloud to careers in intelligence and health, we offer endless opportunities to apply your expertise to create a safer, smarter world while building new skills to propel your career forward. Job Description We are GDIT. The people supporting and securing some of the most complex government, defense, and intelligence projects across the country. We ensure today is safe and tomorrow is smarter. Our work has meaning and impact on the world around us, but also on us, and that’s important. GDIT is your place. You make it your own by embracing autonomy, seizing opportunity, and being trusted to deliver your best every day. We think. We act. We deliver. There is no challenge we can’t turn into opportunity. And our work depends on an IT Support & Document Processing Specialist joining our rapidly growing team of help desk professionals in Bossier City, LA. Work Visa Sponsorship will not be provided At GDIT, people are our differentiator. As an IT Support & Document Processing Specialist, you will be trusted to utilize your root cause analysis and problem-solving skills to support two critical operational functions for the Department of Veterans Affairs: front-line IT support and structured document processing. The specialist will resolve user technical issues, ensure document accuracy and compliance, and uphold strict security standards. This role requires strong attention to detail, independent work capability, and the flexibility to handle both technical and administrative workflows. MEANINGFUL WORK AND PERSONAL IMPACT As an IT Support & Document Processing Specialist , the work you’ll do at GDIT will be impactful to the mission of the Department of Veterans Affairs. A typical day will include: Responding to incoming service calls and ticket queues, providing first-tier IT support Troubleshooting hardware, software, and network issues and document resolutions Reviewing, preparing, classifying, redacting, and processing documents according to established procedures Utilizing Microsoft Excel to update, track, validate, and manage document-related data Conducting quality checks to ensure accuracy, consistency, and compliance. Maintaining confidentiality and complying with all security and data-protection requirements Working independently while maintaining organized and efficient workflows As a well-qualified candidate for this role YOU are: An effective communicator able to effectively communicate both written and verbally Committed to accuracy with strong attention to detail Able to follow structured, repeatable procedures precisely Reliable and able to meet deadlines consistently Able to quickly learn new systems and software tools Able to work independently with minimal supervision To qualify for this role, YOU MUST have: A High school diploma or G.E.D. One (1) or more years of customer service or other telephone experience A VA EOD/Public Trust An ability and willingness to work AND full-time shift Louisiana residency living within a reasonable commuting distance (~60-mile radius) of our Bossier City facility An ability and willingness to work and train onsite as required An ability to obtain a U.S. public trust Intermediate proficiency in Microsoft Excel Even BETTER if YOU have: An associate's degree or equivalent in a related field of study Previous experience troubleshooting software and hardware issues (Windows and MAC O/S, internet systems, and networking) Previous experience working with a contact center management database Previous experience working with a ticketing system Prior administrative, document-processing, or data-related experience Experience working in secure or compliance-driven environments Technical certifications (i.e. CompTIA Network+, CompTIA ITF+, CompTIA, Security+, Microsoft 365 Fundamentals (MS‑900), Microsoft Excel Specialist (MOS), HDI Support Center Analyst (HDI‑SCA)) GDIT IS YOUR PLACE At GDIT, the mission is our purpose, and our people are at the center of everything we do. Growth: AI-powered career tool that identifies career steps and learning opportunities Support: An internal mobility team focused on helping you achieve your career goals Rewards: Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off Community: Award-winning culture of innovation and a military-friendly workplace OWN YOUR OPPORTUNITY Explore a career at GDIT and you’ll find endless opportunities to grow alongside colleagues who share your ambition to deliver your best work. Work Requirements Years of Experience 1 + years of related experience may vary based on technical training, certification(s), or degree Certification Travel Required None Salary and Benefit Information The likely hourly rate for this position is between $22.97 - $31.07. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range. Our Identity Verification Process As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during virtual interviews. We reserve the right to take your picture to verify your identity and prevent fraud. By proceeding, you authorize the collection, processing, and use of your biometric data for identity verification and security purposes. About Our Work We are GDIT. A global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50+ countries worldwide, offering leading mission-ready capabilities in AI, cloud, cyber and software development. Join our Talent Community to stay up to date on our career opportunities and events at gdit.com/tc. Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans