Field Service Technician - Compact Construction Equipment

The Field Service Technician - BCP Equipment provides face-to-face customer service located at an off-site location and is responsible for minor to moderate troubleshooting, diagnosing, repairing, and reconditioning of various compact construction equipment. To be considered for the Field Service Technician role, the incumbent must have a valid driver's license, a safe driving history, and the ability to pass a DOT physical.Essential Functions:Works safely at all times and adheres to all applicable safety policies; complies with all company policies, procedures, and standardsPerforms moderate repairs offsite with minimal supervisionPerforms moderate troubleshooting and diagnosing of equipment malfunctions and failures utilizing CAT supported softwareRemoves and installs parts, disassembles and assembles basic componentsTests and verifies proper operation of all repairsPrepares and completes all job-related documents, writes service reports, orders parts, and maintains clear customer records; in addition, accesses databases required to complete the jobOperates equipment and vehicles with possession of all necessary licenses and certificatesMaintains service vehicle inspection records, daily inspections, and driver logs as required by the Department of TransportationAdheres to contamination control and HAZMAT rules and regulationsMaintains all company equipment, tools, and the vehicle in a good, clean, and working orderCommunicates job progress to supervisor and customer as neededCompletes assigned jobs and tasks to meet flat rate time and re-work standardsWorks overtime as required by workload and customers' needsCompletes all assigned Technician Training Path courses and safety training in a timely and proficient mannerProjects professionalism with both internal and external customers, including personal appearance; may be relied upon to act as a mentor to lower-level TechniciansRequires regular and punctual employee attendancePerforms other duties as assignedKnowledge, Skills, and Abilities:Candidates must have at least 3 years of field or shop service tech troubleshooting and repair skills in Compact Construction Equipment; such as Skid Steers and smaller construction equipment (mini excavators.)Knowledge of safe work procedures and practices.Must have own tools.Advanced knowledge of equipment and tools, including their designs and uses, repair, and maintenance.Advanced knowledge of hydraulics, transmissions, engines, undercarriage, and electrical.Demonstrates proficiency with current computer software, related hardware, and basic knowledge of machine electronic systems.Exceptional skills in customer serviceBasic diagnostics and troubleshooting skillsPlanning and organizing skills to prioritize and plan work activities; uses time efficiently; plans for additional resourcesOperation and control skills of equipment or systemsEquipment selection skills to determine the kind of tools and equipment needed to do a jobAbility to communicate clearly and effectively, both verbally and in writingAbility to operate a crane and forklift, and obtain required certifications/licensesAbility to meet deadlines and work under fast-paced, time-constraining circumstancesAbility to operate hand tools, power tools, pneumatic tools, and equipment used in the mechanical repairThe ability to make precisely coordinated movements of the fingers of one or both hands to grasp, manipulate, or assemble very small objectsEducation and Experience:More than one year of compact construction equipment experience is required; three or more years are preferred.High school diploma or equivalent preferredMSHA certification preferredAir conditioning certification preferredTravel:* Travel required with the possibility of an overnight stayAdditional Requirements:A valid Driver's license is required.Must be able to pass a DOT PhysicalMust have a safe driving recordMust own required tools to perform repairs.Physical Requirements:Must be able to move objects, and use abdominal and lower back muscles to provide support over time without fatigueFrequently moves materials or equipment weighing up to 80 lb.Constant movement and use of limbs; this position requires good manual dexterity, coordination, and staminaAscends/descends with gradual or continuous progress by oneself, using both hands and feet and climbs up and down ladders and/or equipmentBe able to maneuver safely and work underneath equipmentRoutinely reacts to visual, auditory, and other signals, including alarms and instructions, and is required to visually inspect workWork Environment:Requires wearing common protective or safety equipmentRegularly works outdoors around moving mechanical parts and noise level may be loud at timesMay be exposed to weather extremes when working outside in conditions that include inclement weather, heat, cold, and humidityExposure to small quantities of chemicals, dust, steam, high-pressure water, and high speed rotating equipmentRequired to perform work in cramped spaces and/or high places