Customer Care Co-Ordinator

Duties:Overall responsible for providing best in class customer service to our customers within the repair, distribution, and retrofit departments. The emphasis of the position is to promptly and accurately respond to customer inquiries within the expectations of the customer. It is imperative that customer specific pricing, contracts and requirements be as approved by the company. Maintains knowledge of customer and Client's agreements and acts on that information as appropriate. Acts as a point of contact between assigned customers and Client's Avionics, Inc. within repair, distribution, and retrofit activity. Leads the coordination of all post-award Retrofit activity for the America's region. The position requires consistent communication with the Central Retrofit team to manage the status of outstanding issues related to retrofit activities. Ensures overall customer satisfaction and escalates required customer issues to Manager and through Account Management channels as appropriate.Skills:Minimum of 8 years of experience in direct Customer Service-related experience, preferably within Aerospace, Electronics and or sales background helpful.Minimum of 3 years of program coordination experience (multi-tasking, coordination with other departments. This will require several steps with a beginning, multiple actions and an end process.Certification/Associates Degree required or (equivalent work experience.)Proficient in SAP, Microsoft Excel, Word, PowerPointStrong oral and written communications skills to include telephone skills. Must be able to work independently and as part of a team. Must be able to maintain business confidentiality.Positive attitude and ability to deal with satisfied and dissatisfied customers.Fluency in French, Spanish, or Portuguese is a plus.Education: