Chief of Staff, Execution & Operations (CEO Office)

Job Title: Chief of Staff, Execution & Operations (CEO Office) Reports to: Chief Executive Officer Employment Type: Full-Time, Exempt Position Overview: DirectOne is seeking a Chief of Staff, Execution & Operations to serve as a force multiplier for the CEO by translating priorities into execution, driving follow-through across the organization, and ensuring critical initiatives move forward with clarity and accountability. This role is designed for an execution-oriented operator who thrives in ambiguity, can balance strategic context with hands-on delivery, and is comfortable operating as an extension of the CEO’s priorities. The Chief of Staff (CoS) will own the coordination and execution of cross-functional initiatives, support decision-making through preparation and synthesis, and represent the CEO’s intent across teams. Executive support is also a core part of this role, integrated into a broader mandate focused on execution, judgment, and ownership of outcomes. This is a programmatic Chief of Staff role, not a strategic advisory position. Success is measured by outcomes, momentum, and leverage. Key Responsibilities CEO Support & Coordination Translate the CEO’s priorities into clear initiatives, action plans, and execution paths. Drive follow-through on CEO-led initiatives by coordinating across functions and holding stakeholders accountable. Surface risks, tradeoffs, and gaps early and propose paths forward. Ensure decisions made at the leadership level are executed consistently across the organization. Support meeting preparation, action tracking, and coordination across stakeholders. Order, track, and maintain office supplies. Cross-Functional Initiative Ownership Own execution of complex, cross-functional initiatives where ownership is unclear or distributed. Create structure around ambiguous workstreams and bring clarity to next steps. Track progress, unblock issues, and ensure initiatives stay aligned with intended outcomes. Operate comfortably in fast-moving environments where priorities evolve. Client Support & Account Development Collaborate closely with internal client service, operations, and production partners to support day-to-day execution. Assist with campaign planning, mail plans, and creative coordination. Contribute to campaign performance discussions by helping analyze results, identify trends, and surface opportunities for improvement. Support initiatives to enhance client engagement, response rates, and overall campaign effectiveness. Identify opportunities to add value to the client through expanded services or optimizations, supporting retention and long-term growth. Gradually assume ownership of defined client deliverables, timelines, and coordination as the role develops. Qualifications Bachelor’s degree required Master’s / MBA strongly preferred 4–8 years of experience in business operations, program management, client services, consulting, or a similar execution-focused role Comfort working in ambiguous environments with shifting priorities. Demonstrated ability to operate close to senior leadership and translate priorities into action. Strong judgment, organizational skills, and ability to influence without authority. Proficiency with Microsoft Office (Outlook, Word, Excel, etc.). Ability & comfort working onsite in a dynamic, hands-on, and production environment. Experience supporting marketing campaigns, performance analysis, or client deliverables. Experience with Canva or similar content creation tools is a plus. Reliable transportation required. Ability to pass a background check and drug test. Physical & Work Environment Requirements This role requires the ability to work onsite in both office and production environments, including time spent standing or walking on the production floor, reviewing printed and digital materials for accuracy, and supporting event and meeting setup as needed. The role may require occasional lifting of materials up to approximately 25 pounds, with or without reasonable accommodation. Direct One is an Equal Opportunity Employer. We are committed to creating an inclusive environment for all employees and applicants and do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other legally protected status. Job Type: Full-time Pay: $80,000.00 - $90,000.00 per year Benefits: Dental insurance Health insurance Health savings account Life insurance Paid time off Retirement plan Vision insurance Work Location: In person