Front Desk Manager

Company DescriptionRamos Dental Care is dedicated to delivering exceptional dental care and outstanding patient experiences. Based in Jacksonville, FL, our practice is committed to fostering a welcoming environment for patients and staff alike. With a focus on innovative dental solutions and personalized care, we strive to build lasting relationships within our community. Join our team to contribute to a patient-centered approach in a supportive and professional environment.Role DescriptionThe Front Desk Manager will oversee daily front desk operations at Ramos Dental Care's Jacksonville, FL office. This is a full-time, on-site role. Responsibilities include managing receptionist duties, ensuring a smooth patient check-in and check-out process, handling appointment scheduling, maintaining records, and providing exceptional customer service. The Front Desk Manager is also responsible for enhancing customer satisfaction by addressing patient concerns and creating a positive and welcoming environment.Insuring all insurance are verify, submit and follow up with outstanding claim pending.QualificationsStrong Customer Service and Customer Satisfaction skills to build positive relationships and ensure a welcoming patient experienceProficiency in Receptionist Duties, including handling multi-line phone systems, greeting patients, and managing front desk operationsEffective Communication and interpersonal skills to interact with patients and staff in a professional mannerExperience in managing Reservations and maintaining appointment schedules efficientlyAttention to detail and organizational skills for maintaining accurate patient recordsAbility to work in a fast-paced environment with multitasking skillsExperience in a dental or healthcare setting is a plusHigh school diploma or equivalent; additional certifications in administration or customer service are a bonus