Concierge

Concierge – Luxury Residential Community (UHNW Clientele)Location: Miami, FLEmployment Type: Full-TimeAbout the RoleThis luxury residential community—home to ultra-high-net-worth residents—seeks an exceptionally polished, service-driven Concierge to serve as the first point of contact and the face of the property. This individual will ensure a seamless, white-glove living experience marked by discretion, hospitality, and anticipatory service.Key ResponsibilitiesResident Experience & Guest RelationsGreet residents and guests with the highest standards of professionalism, etiquette, and personalized service.Provide tailored assistance proactively—anticipating needs, preferences, and special requests.Support residents with reservations, travel arrangements, event access, dining recommendations, and local lifestyle solutions.Maintain a consistently warm, polished, and discreet presence in the lobby at all times.Front Desk OperationsAnswer phone calls, manage emails, and respond promptly to resident inquiries.Oversee package handling, deliveries, and secure storage of personal items.Coordinate access control, visitor management, and security procedures in partnership with building staff and vendors.Track amenity bookings (spa, pool cabanas, event spaces, private dining rooms, etc.) and ensure residents receive priority access.Lifestyle CoordinationBuild relationships with local high-end service providers (restaurants, private drivers, wellness professionals, yacht charters, etc.).Arrange bespoke services including housekeeping, private chefs, personal shoppers, pet care, and luxury transportation.Assist with resident events, private gatherings, and onsite activations to elevate the community experience.Administrative & Building SupportMaintain accurate logs, reports, and daily shift notes.Communicate effectively with property management, maintenance, and security teams.Support move-ins/move-outs with greeting, elevator coordination, and concierge-level assistance.Uphold strict confidentiality when handling resident information.Qualifications2+ years of hospitality, concierge, luxury hotel, or high-end residential experience.Exceptional interpersonal, communication, and problem-solving skills.Polished, professional appearance with impeccable customer-service standards.Ability to multitask in a fast-paced lobby with a calm, service-first demeanor.Experience working with UHNW individuals strongly preferred.Strong knowledge of Miami restaurants, nightlife, events, travel logistics, and luxury lifestyle services.What We're Looking ForSomeone who embodies discretionrefinement, and anticipatory serviceA hospitality-driven mindset with a genuine passion for improving residents' lives.The ability to represent the property's brand with elegance and poise.A concierge who treats each resident like a long-term relationship, not a transaction.