BMC Remedy Architect Principal

BMC Remedy Architect PrincipalBMC Remedy Architect, PrinHanscom AFBBedford, MAHX5 is an award-winning provider of engineering, research and development, and technical services to clients such as NASA and the Department of Defense. Founded in 2004, HX5 is a fast-growing veteran- and woman-owned company with locations nationwide.HX5 is currently seeking a BMC Remedy Architect Principal to support the HNIB-CSCS Division at Hanscom Air Force Base, MA.Essential Duties and Responsibilities:Integrate BMC products to each other and third-party applications. Primary technical resource for integration points into all EITSM environments, i.e., Active Directory, AF Directory Services.Troubleshoot architecture BMC technical issues pertaining to F5, Unix, Windows, Solaris.Work with foundation data for proper implementation to ensure system architecture remain viable.Articulate in detail the BMC system configurations to support the ETISM Program Requirements.Work with cross-organizational engineers from various teams that report to and receive direction from other customers of the EITSM system. This interaction ranges from a peer-to-peer review and from an overall code review on their requirements.Understand the business of IT operations, Business Service Management and foundational level of ITIL.Utilize skills and knowledge to improve the operational effectiveness of efficiency of the IT environment.Define, write, and deliver specifications, user guides, and architecture and methodology as appropriate to meet project deadlines.Program, test, document, and implement systems and/or software prior to release.Research routine to moderately complex work and customer problems, issues, and circumstances and provides recommendations, alternatives, and risk assessments.Utilize knowledge of AF RMF to provide artifacts, system remediation to support AF Authority to Operate.Articulate best business practices and streamline system application and architecture as EITSM migrates to new versions.Salary: This position is expected to pay $ $118,000-$166,000 annually; depending on experience, education, and any certifications that are directly related to the position.Education and Experience:Must have the following combination of education and experience:Minimum of ten (10) years of BMC AR experienceITSM certifications requiredBMC Certified Professional - The BMC Certified Professional level verifies all required skills to deploy, operate, and troubleshoot our products.BMC Certified Associate - The BMC Certified Associate levels validate the knowledge and skills needed apply best practices on BMC solutions.ITIL v3 FoundationsBMC Remedy IT Service Management 7.x: Advanced Solutions for Incident and Problem Management or higherBMC Remedy IT Service Management 7.x: Advanced Solutions for Asset Management and Discovery or higherOther Position Requirements:Proof of U.S. Citizenship or US Permanent Residency is a requirement for this position.Must be able to complete a U.S. government background investigation.Must be able to obtain a Secret clearance by date of hire.Must be able to travel, including air travel.HX5 offers a competitive salary and benefits package to include:Medical/Dental/Vision Insurance401(k) plan with Company MatchPaid HolidaysPaid Time OffParental LeaveLife InsuranceTuition ReimbursementMedical and Dependent Care Flexible Spending AccountsPet InsuranceHX5, LLC is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, age, national origin, ancestry, citizenship, disability, or veteran status.HX5, LLC is a Drug Free Workplace Employer.ACCESSIBILITY NOTICE:If you need a reasonable accommodation for any part of the employment process due to a physical or mental disability, please call (850) 362-6551.#LI-ONSITE