Client Success Associate (100% Remote)

About Our ClientThe organization is a nationwide, virtual-first musculoskeletal medical practice focused on delivering evidence-based, whole-person care.By partnering with employers, health plans, and strategic organizations, it addresses complex and costly healthcare challenges while helping improve patient outcomes, increase access to care, and reduce unnecessary healthcare spending.About the OpportunityThe Client Success Associate manages a portfolio of client accounts and helps ensure a consistent, high-quality experience throughout the client lifecycle.This role builds strong client relationships, monitors account health and engagement, supports client goals, and coordinates with internal teams to resolve issues and deliver value. The position plays an important role in strengthening client satisfaction, supporting renewals, and contributing to long-term retention.Responsibilities• Manage day-to-day relationships for an assigned portfolio of client accounts.• Build and maintain professional relationships with client stakeholders.• Develop a strong understanding of client goals, priorities, and measures of success.• Maintain consistent communication through meetings, reporting, email, and other outreach.• Serve as a knowledgeable resource for client questions, requests, and support needs.• Deliver responsive, consistent, and high-quality client experiences.• Monitor client engagement, utilization, satisfaction, and overall account health.• Identify potential risks and collaborate with leadership to develop appropriate solutions.• Help clients understand and realize the value of their partnership with the organization.• Prepare and deliver client performance reports, presentations, and business updates.• Support client renewal activities and ongoing relationship management.• Escalate and assist in resolving complex client issues.• Track client communications, action items, deadlines, and follow-ups with strong attention to detail.• Maintain accurate client records, account information, and documentation.• Coordinate client requests with internal teams to ensure timely and effective responses.• Use established processes, CRM systems, and business tools to manage multiple priorities.• Support member engagement and communication initiatives.• Collaborate with Sales, Marketing, Clinical, Operations, Product, and Implementation teams.• Communicate client feedback and insights to help improve products, services, and processes.• Identify opportunities to improve workflows and operational efficiency.• Participate in special projects and cross-functional initiatives.• Partner with Client Success Managers and leadership on coaching, account strategy, and professional development.Requirements• 2+ years of experience in client success, account management, healthcare services, employee benefits, or a related field.• Demonstrated ability to manage client relationships and deliver high-quality customer experiences.• Excellent written and verbal communication skills.• Strong organizational skills and the ability to manage multiple projects and priorities simultaneously.• Proficiency with CRM systems, reporting platforms, and business applications.• Ability to analyze data, identify trends, and communicate actionable insights.• Customer-focused, proactive, and solutions-oriented approach.• Strong collaboration skills and adaptability in a fast-paced environment.• Ability to work effectively with cross-functional teams and internal stakeholders.• Must be authorized to work in the United States or Canada.Pay Range and Compensation Package• The pay range and compensation package for this role will be determined based on the candidate’s experience, skills, qualifications, and other relevant factors.Benefits & Perks• Medical, vision, and dental insurance.• 401(k) retirement plan.• Paid maternity and paternity leave.Equal Opportunity Statement:Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.Note:RemoteHunter is not the Employer of Record (EOR) for this role. Our purpose in this opportunity is to connect exceptional candidates with leading employers. We help job seekers worldwide discover roles that match their goals and guide them to complete their full application directly through the hiring company's career page or ATS.