Learning & Development Sr. Manager - Operations
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Learning & Development Sr. Manager - Operations FlorenceNearest Major Market: Cincinnati The Learning & Development (L&D) Manager Operations is responsible for designing, developing, implementing, and administering comprehensive training and development programs across the exempt and non-exempt workforce within North American Contract Logistics. This role ensures non-exempt teams are equipped with the skills, knowledge, and certifications required to safely, efficiently, and consistently execute core distribution center functions. While also ensuring exempt leaders are effectively onboarded, developed, and positioned for career progression.
Travel:
Frequent travel across the distribution network (2550%)Reporting to the Director, Center of Excellence, this role serves as a critical enabler of operational excellence by creating scalable, standardized learning solutions that drive performance, compliance, and continuous improvement across all facilities.
Key Responsibilities:
- Training Strategy & Program Development
- Content Design & Delivery
- Training Administration & Governance
- Network Deployment & Support
- Measurement & Continuous Improvement
Required Qualifications:
- Bachelor's degree in Education, Human Resources, Business, Supply Chain, or a related field (or equivalent experience)58+ years of Learning & Development experience in warehousing, distribution, manufacturing, or similar operational environments
- Demonstrated experience designing and implementing end-to-end training programs
- Strong understanding of warehouse operations and frontline execution
- Experience administering and managing an LMSAbility to influence and lead through collaboration rather than authority
- Willingness to travel across a multi-site distribution network
Preferred Qualifications:
- Experience working in a Center of Excellence or shared services model
- Background in lean, continuous improvement, or operational excellence methodologies
- Experience supporting WMS implementations, automation, or operational transformation
- Safety or quality training expertise
- Instructional design or adult learning certification
- Critical Success Factors
- Strong operational credibility with frontline teams and leaders
- Ability to translate complex processes into clear, executable training
- Highly organized with strong program and stakeholder management skills
- Comfortable operating in fast-paced, multi-site environments
- Results-driven with a focus on measurable operational impact
For this position, the expected base pay range is $133,000.00 $160,000.00 Annual. Actual compensation will be determined based on job-related factors such as relevant experience, skills, education, certifications, and geographic location, in accordance with applicable laws and company policy.
DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law.