Emerald Club Service Specialist

Enterprise Mobility - 7240 Northeast Airport Way - Responsibilities: Welcome Emerald Club members using prescribed, appropriate dialogue as they arrive on the lot making them feel valued and welcome.; Provide information in a professional and courteous manner; Assist members with questions and concerns and provide resolution as necessary.; Review daily game plan in preparation for Emerald Service delivery; Review reservation manifest for special requests.; Work proactively with Drivers, Service Agents and Managers to ensure proper vehicle supply; Maintain clean, low mileage fleet mix that meets Emerald Club requirements.; Complete vehicle inspections in accordance with priority guidelines; Ensure that vehicle hangtags are completed correctly; Return failed inspection units back to production for re-cleaning and service agent coaching.