Support Assistant

Clearance Level None Category SCA Location Washington, District of Columbia Key Skills For Success Customer Support Microsoft Office Standard Operating Procedure (SOP) Troubleshooting Working Independently REQ#: RQ226564 Public Trust: BI Full 6C (T4) Requisition Type: Regular Your Impact Own your opportunity to work alongside federal civilian agencies. Make an impact by providing services that help the government ensure the well being and support of U.S. citizens. Job Description GDIT is hiring a Support Assistant to provide help desk support to end users of government information systems, to include Tableau and Salesforce. The Support Assistant works to identify, triage, and resolve or escalate issues.Position Duties: Provide responsive, consistent, and reliable support to a customer base that provides mission critical support. Provide Tier 1 support for customer support requests and escalate to development and operations teams when appropriate. Perform essential user management tasks such as resolving access issues, processing name changes, and updating email information to facilitate system access. Troubleshoot end user issues across designated platforms, triaging to identified resolver groups as needed. Log all support requests from help desk inquiries into a ticketing system. Work effectively with cross-functional teams to identify and resolve issues. Implement various projects, develop work plans, and ensure timely completion as directed by the IT manager. Assist new and existing users with acquiring access to systems and databases through email support and use of the Service Console. Qualifications: Requires a BA/BS degree in computer science or related field along with 2+ years of customer support experience in a technical environment. Exceptional customer service skills are required. Strong interpersonal skills for communicating with internal and external personnel of all levels. Strong analytical and problem-solving skills. Familiarity with Tableau and its functions. Ability to multi-task and work independently with minimal supervision. Ability to keep sensitive information protected. Ability to take direction and remain detail oriented. Additional Requirements: This position requires an existing T4 Public Trust or the ability to obtain one. This position may require shift hours including weekends and holidays. Shift schedules are based on customer need and are subject to change. GDIT IS YOUR PLACE At GDIT, the mission is our purpose, and our people are at the center of everything we do. Growth: AI-powered career tool that identifies career steps and learning opportunities Support: An internal mobility team focused on helping you achieve your career goals Rewards: Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off Flexibility: Full-flex work week to own your priorities at work and at home Community: Award-winning culture of innovation and a military-friendly workplace OWN YOUR OPPORTUNITY Explore a career at GDIT and you’ll find endless opportunities to grow alongside colleagues who share your ambition to deliver your best work. Work Requirements Years of Experience 2 + years of related experience * may vary based on technical training, certification(s), or degree Certification Travel Required Less than 10% Salary and Benefit Information The likely hourly rate for this position is between $29.52 - $37.95. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range. Our Identity Verification Process As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during virtual interviews. We reserve the right to take your picture to verify your identity and prevent fraud. By proceeding, you authorize the collection, processing, and use of your biometric data for identity verification and security purposes. About Our Work We are GDIT. A global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50+ countries worldwide, offering leading mission-ready capabilities in AI, cloud, cyber and software development. Join our Talent Community to stay up to date on our career opportunities and events at gdit.com/tc. Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans