Technical Account Manager

Altium is transforming the way electronics are designed and built. From startups to world's technology giants, our digital platforms give more power to PCB designers, supply chain, and manufacturing, letting them collaborate as never before.Constant innovation has created a transformative technology, unique in its spaceMore than 30,000 companies and 100,000 electronics engineers worldwide use AltiumWe are growing, debt‐free, and financially strong, with the resources to become #1 in the EDA industryAbout the Role:As a Technical Account Manager, you'll be the trusted advisor for a portfolio of Altium's Enterprise customers, ensuring their success with our solutions. You'll build deep relationships, resolve technical challenges, and guide customers in optimizing Altium's tools for their unique workflows. By collaborating with R&D, Support, and Sales, you'll drive adoption, uncover growth opportunities, and advocate for customer needs—directly impacting their satisfaction and Altium's revenue. This role combines technical expertise with strategic account management, perfect for someone passionate about solving complex problems and fostering long‐term customer success.A Day in The Life of Our Technical Account Manager:Be the primary technical contact for Enterprise customers, ensuring their success with Altium solutionsBuild trusted relationships and guide customers on implementation, integration, and optimizationTroubleshoot technical issues, escalate to R&D when needed, and drive resolutionsIdentify growth opportunities and lead strategic business reviewsCollaborate with Sales, Support, and R&D to align customer needs with product developmentAdvocate for customers internally and provide actionable feedbackMonitor customer health and mitigate risks to drive retentionWho you are and what you'll need for this position:Bachelor's/Master's in Electrical/Mechanical Engineering or equivalent experience3+ years in technical account management, customer success, or ECAD/EDA client‐facing rolesHands‐on Altium product experience preferredStrong problem‐solving and project management skillsExcellent communicator who can simplify technical conceptsThe salary range for this role is $109,000 to $130,000. Actual compensation packages within this range are based on a wide array of factors unique to each candidate and role requirements, including but not limited to skill set, years and depth of experience, certifications, and specific location.Benefits:Medical, Dental, Vision Plans and HSA and FSA accountsBasic Life and AD&D insurance; disability coverage where applicableRetirement 401(k) Plan Option with Altium matchPaid holidays plus a "Choice Day" off per quarterPaid time‐off on arising schedule upon key milestonesSick time for Dr. appointments or family health needsFamily medical, maternity, paternity, and military leaveFlexible working arrangements available based on role and locationEmployee referral and employee‐of‐the‐month programsFree lunch, snacks, and drinks in the officeOur Global Hybrid ModelOur global hybrid model allows employees to work remotely two days per week. Our designated In‐Office Days are Tuesday, Wednesday, and Thursday. This is when we come together in person as a team to collaborate, learn from one another, and accelerate innovation. Some exceptions apply.Equal Employment OpportunityWe are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal‐opportunity workplace.Interested in building your career at Altium? Get future opportunities sent straight to your email.#J-18808-Ljbffr