Software QA and Support Manager

Become a part of our Team! Bad Dog is a young market disruptor focused on building original gaming titles for regulated Skill and Class IIgaming markets. We are a growing, collaborative team that works in a wide variety of game mechanics, themes, and styles that are as rewarding as they are challenging to create. If you are a take-charge individual looking to grow beyond the traditional corporate career path, we might be an excellent fit for one another.What Will You Be Doing?Design, develop, and implement testing methods to support gaming and infrastructure software applicationsOversee the creationand execution oftest plans, and test cases from specific requirementsTrack, validate, and close tasks and activities with defects reportedCreate basic level automation scriptsDebug issues and perform root cause analysisCommunicate internally to resolve customer issues by conferencing or transferring calls as appropriateDemonstrate an ability to defuse situations and escalate issues appropriatelyUtilize and augment knowledge base to provide accurate information and troubleshooting stepsEnsure each retailer contact is documented with call reason, issue, and notesSkills, Knowledge, & Expertise Needed for the Job:3-5 years experience testing in the slot gaming market required, Eilers & Krejcik tracked company preferred2-3 years of experience in software QA or customer-facing technical supportAssociate Degree in Computer Science or Information Systems preferred, not requiredAbility to write test queries and execute tests as requiredExperience with Windows desktop applications, security, and databasesKnowledge ofUnity game development is preferredExperiencewith QA ofcasino games and slot machines is preferredPowered by JazzHR1kJMhdaNCO