Finished Product Specialist

DescriptionSummary:Assist customers/sales representatives with finished product and decorative hardware orders and questions via phone and emailJob DutiesDevelop strong understanding of Finished Products and decorative hardware in order to effectively and correctly assist customers, sales representatives, and internal staff with quotes and order processingDevelop strong understanding of the Fabricut website, AS400, Happy Fox ticketing system, and workroom ordering platform (E-pic) to quickly and efficiently enter quotes, place orders and/or check order status for customers or sales representativesAnswer incoming calls and emailsInteract with off-site workroom to ensure quality product and ship dates are metInteract with other departments to service needs of customerDisplay good safety and housekeeping practicesRequirementsQUALIFICATIONS:High school diploma or equivalentTwo years experience in a fast paced customer service environment or Sales positionMust display reasoning ability and decision making skillsFabric knowledge and/or workroom experience a plusTyping skills of 45 WPMIntermediate skills in Outlook, Word and ExcelGood written and oral communication skillsMust be well-organized and have the ability to plan and manage multiple priorities in a fast paced environment for maximum efficiency and effectivenessIntermediate math skills a plus Ability to work effectively with othersCommunicate with courtesy and professionalismPhysical RequirementsThe essential functions of this position include, but are not limited to the following: In terms of an 8-hour workday, this position requires:6 hours sitting2 hours standingActivity: This following shows the actual time spent on each activity for this position.Bending/Twisting – Up to 2 hoursLifting - Up to 1 hour Pushing/Pulling - Up to 1 hourSpeaking – 6 to 8 hoursWriting – 1 to 3 hoursTyping or CRT Inputting – 6 to 8 hoursFiling – Up to 2 hoursReading – 6 to 8 hoursDriving – 0 hoursThe following activities are essential in your job function.Hearing – 6 to 8 hoursSeeing – 6 to 8 hoursLifting is essential in your job function.Up to 40 lbs. – Up to 2 hours Repetitive foot movement such as operating foot controls.Both feet – Walking between buildingsYour job requires you to use your hands for repetitive action.Simple Grasping – Up to 2 hoursFirm Grasping – Up to 2 hoursFine Dexterity – Up to 2 hoursIn your job, you may be around the following working conditions.Exposure to dust, fumes and/or gases – 2 to 4 hoursExposure to noise – 2 to 4 hoursThe specific statements shown in each section of this description are not intended to be inclusive. They represent typical elements and criteria considered necessary to successfully perform the job.