Operations Administrator

It's fun to work in a company where people truly BELIEVE in what they are doing!We're committed to bringing passion and customer focus to the business.Hartford HealthCare, one of the nation's leading health care providers, and GoHealth Urgent Care, an on-demand consumer-centric care company, are operating urgent care centers across the Connecticut area.At Hartford HealthCare-GoHealth Urgent Care, we place the needs of our patients first - by providing an effortless patient experience, a welcoming culture of care and seamless integration with market-leading health systems and our communities. We would love for you to become a member of our team!Must reside in ConnecticutMarket-leading Benefits IncludeMedical, Dental, Vision, 401k matching Employee assistance and wellness programs including a strong focus on promoting mental health Generous Paid time off We place the needs of our patients first by providing an effortless patient experience, a welcoming culture of care, and seamless integration with market-leading health systems and our communities.This role is responsible for coordinating, planning, organizing and executing our daily operational needs. This means partnering with the Leadership Team to support the following operational functions: Provider and Center Staff onboarding; Provider and Center Staff scheduling; payroll processing; tracking and reporting of key financial elements, including but not limited to: Provider/Center Staff stipends and bonuses, payroll adjustments, premium pay, sign on and retention bonuses; and driving other key operational tasks and projects. We are seeking a team member who thrives in a growth culture and will help support and enhance our day-to-day operations to ensure that we can meet or exceed our key performance indicators (KPIs).The Operations Administrator will be responsible for supporting center operations for all Center Staff and Providers and is expected to perform and provide periodic coverage for all Operations functions outlined below, including others that may not appear here.Job RequirementsHigh School Diploma or equivalent and 1 year of administrative experience and Scheduling experience in a medical environment Must reside in Connecticut PreferredBachelor’s degree 3+ years of administrative experience 5+ years of health care experience EMR experience Previous Provider Liaison or medical office/group experience Knowledge, Skills, And AbilitiesThis role is Health System Partner facing and requires excellent judgment, interpersonal, and communication skillsMicrosoft Office Suite; Word, Excel and Power PointScheduling and/or payroll system knowledgeEssential Duties And ResponsibilitiesScheduling & PayrollManages and optimizes schedules based on center coverage needs and team member preferences.Supports time-off requests using departmental guidelines.Ensures payroll information is accurate and collaborates with the payroll team to resolve issues including reconciliation of timecards.Identify and collaborate on center patterns with Leadership in a variety of platforms to assist in managing KPIs such as volume, trends, attrition rates, center productivity, and to determine scheduling and operational needs.Supports Clinical and Center Operations team in workforce management to cover “open shifts” due to sick calls, patient volume-based schedule changes, weather, or other unplanned events.Credentialing and OnboardingAssists The Company and Health System partners with Provider onboarding and compliance programs, such as tracking licensing requirements and supporting credentialing programs as needed.Guides new and existing Providers through licensing and credentialing processes and gathers necessary documents.Interfaces with Talent Acquisition, Health System Administrators, and Providers regarding privileging/credentialing and licensing programs, sharing information and ensuring transparency, accountability, and alignment of processes.Monitors onboarding timelines and communicates when issues arise with all parties involved.Coordinates Physician and Advanced Practitioner supervisory agreements as required by the Health System Partner.Coordinate with Onboarding Specialists to schedule training/precepting shifts for Center Support Staff. Assists Learning and Development with orientation activities as needed.Coordinates and communicates orientation information and dates; initiates specified touch points with Providers and provides support through the onboarding process including training schedules and onboarding to systems (e.g., payroll, scheduling, medical records).Coordinates system set up for Center Staff and Providers (e.g., payroll, scheduling, medical records) with The Company and Health System Partners.Oversee and follow up on helpdesk tickets related to Provider Onboarding for access and technology support.Administrative SupportSupports Providers with administrative needs such as expense reporting, ordering supplies (e.g. scrubs, prescription pads, nametags), processing time off requests, etc.Maintains licensing information in coordination with Health System Partners.Requests/processes Provider status changes in coordination with the Health System PartnerProcess ImprovementSeeks feedback from Recruiters, Health System Credentialing/Privileging Representatives, Team Members, and other Key Stakeholders on processes. Reviews and acts upon feedback.Re-designs inefficient steps within processes under their control.Keeps informed on national trends in relation to onboarding, Team Member integration, and related workforce operational matters.QualificationsINTERPERSONAL – Develops and maintains excellent working relationships and possesses exceptional judgmentORAL COMMUNICATION - Expresses information (ideas or facts) to individuals or groups effectively; listens to others and responds appropriatelyPROBLEM SOLVING – Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendationsSELF-MANAGEMENT – Sets well-defined and realistic personal goals; displays a high level of initiative, effort, and commitment towards completing assignments in a timely manner; works with minimal supervision; is motivated to achieve; demonstrates responsible behaviorTECHNICAL COMPETENCE – Uses or gains knowledge necessary to perform the major functions of the role as described aboveWRITING – Recognizes and uses correct English grammar, punctuation, and spelling; communicates information in a succinct and organized manner; produces written information that is appropriate for the intended audience.CUSTOMER SERVICE – Demonstrates and delivers exceptional service to Health System Partners, and Internal Stakeholders in a professional, courteous, accurate, complete, and timely fashionTEAMWORK/COLLABORATION – Demonstrates Skills And Abilities In Team/project- Oriented Activities.RELATIONSHIP MANAGEMENT – Maintains good communication and a positive relationship with Team Members at all levels of the organization and all Health System Partner Liaisons.Note: this job description is not inclusive of all the duties of the position. You may be asked by leaders to perform other duties. Management reserves the right to revise this position description at any time. Set up email alerts as new job postings become available that meet your interest!If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!