Cabinet Customer Service Representative

Cabinet Customer Service RepresentativeJob Category: Customer ServiceFull-TimeOn-siteTempe, AZ 85282, USADescriptionPosition SummaryWe are seeking a Customer Service Representative (CSR) to provide exceptional support to both internal teams and external customers. This role is focused on post-installation service support and requires strong communication skills, attention to detail, and the ability to manage multiple priorities in a fast-paced environment. CSRs work closely with field service technicians and warehouse teams to ensure timely, accurate resolution of service needs.As a frontline representative of the company, you will play a key role in delivering a positive customer experience while embodying our core values of accountability, collaboration, solution-driven thinking, relationship-building, and creating value in every interaction.Key ResponsibilitiesCommunicate daily with Primera Service Technicians and Field Service Representatives (FSRs) to resolve service-related challenges collaboratively.Maintain accurate and detailed service documentation.Analyze internal reports daily to prevent service ticket aging, delayed revenue recognition, and data entry errors.Monitor external customer reports and websites to acknowledge service requests and to provide updates on outstanding service requests.Coordinate material and parts ordering within specified guidelines by Supervisor.Invoice builders accurately and promptly by utilizing provided resources within 48 hours of request.Manage the complete life cycle of service tickets, from creation through closure to avoid aging.Support team success by completing all assigned tasks and providing assistance to team members as needed.Support warehouse operations by coordinating parts receiving, tracking returned or rescheduled materials, maintaining accurate documentation, and escalating any discrepancies in accordance with established procedures.Perform additional duties and special projects as assigned to support departmental and organizational objectives.QualificationsHigh school diploma or equivalent requiredStrong interpersonal and communication skills requiredExceptional organizational skills with strong attention to detail and accuracy requiredAbility to maintain high standards of confidentiality requiredPrior customer service experience strongly preferredProficiency with Microsoft Office Suite (Outlook, Teams, One Drive, Word, Excel) strongly preferredIndustry experience in homebuilding, construction, or similar fields strongly preferredWork EnvironmentThis position is based in a fast-paced corporate office setting that may include frequent interruptions and time sensitive deadlines to meetEstablished office hours apply, with occasional flexibility required for evenings as neededEqual Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.