Account Manager, Amazon

JOB DESCRIPTIONTitle: Account ManagerLocation: Hybrid NYC/remoteDepartment: eCommerceFLSA Classification: ExemptSupervises: N/A (Individual Contributor)POSITION OVERVIEWWe are seeking a detail-oriented, analytically strong Amazon Account Manager to serve as the hands-on operator for multiple Amazon CPG beauty brands across Vendor Central. This role is responsible for the day-to-day management and execution of Amazon operations across the brands encompassing catalog management, content optimization, advertising execution, inventory coordination, promotional setup, and account health monitoring.The ideal candidate is an Amazon platform expert who thrives in the details—someone who can manage product listings, troubleshoot operational issues, coordinate promotional campaigns, and deliver clear performance reporting with equal confidence. You bring deep familiarity with Vendor Central workflows, Amazon Retail Analytics, and advertising tools, and you understand how catalog health, content quality, and operational rigor translate directly into revenue and margin outcomes.This role reports to the Sr. Director, Amazon & Retailer.com and works closely with external agency partners, Brand Marketing, Supply Chain, and Sales to ensure that Amazon presence is optimized for growth, profitability, and brand consistency across all product categories.ESSENTIAL JOB DUTIES & RESPONSIBILITIES1. Amazon Operations & Catalog ManagementManage the day-to-day operations of Amazon Vendor Central accounts across all brands, ensuring accurate product listings, pricing, and catalog integrityOwn product detail page (PDP) quality: titles, bullet points, descriptions, images, A+ content, and Brand Store pages—ensuring all listings meet Amazon's retail readiness standardsCoordinate new product launches on Amazon, including ASIN creation, Born to Run enrollment, content upload, variation structure, and initial inventory seedingMonitor and resolve catalog issues including suppressed listings, blocked offers, CRaP flags, variation errors, and duplicate ASINsMaintain accurate item setup data including item cost, dimensions, case pack configurations, and compliance documentation2. Advertising Execution & Agency CoordinationPartner with external agency partners to execute full-funnel advertising campaigns across Sponsored Products, Sponsored Brands, Sponsored Display, and Amazon DSPMonitor campaign performance daily and weekly against KPIs including ROAS, ACoS, TACoS, CPC, CTR, and ad-attributed sales; flag issues and opportunities to the Sr. DirectorCoordinate advertising creative requests with Brand Marketing to ensure ad assets, lifestyle imagery, and video content are delivered on time and meet Amazon specificationsSupport the agency in executing promotional advertising strategies around key events: Prime Day, Black Friday/Cyber Monday, Big Spring Sale, and brand-specific launchesAssist in preparing monthly and quarterly advertising performance reports, compile data from Amazon Ads console, Brand Analytics, and ARA for Sr. Director review3. Promotional Planning & ExecutionSet up and manage all Amazon promotional programs including Lightning Deals, Best Deals, coupons, Prime Exclusive Discounts, Subscribe & Save offers, and social media promo codesEnsure promotional submissions meet Amazon deadlines, pricing requirements, and inventory thresholdsCoordinate with Supply Chain and Demand Planning to confirm inventory availability before committing to deal eventsTrack promotional performance and compile post-promo analysis including incremental lift, Net PPM impact, and glance view / conversion rate changes during deal windowsMaintain a rolling promotional calendar across all brands; Flag scheduling conflicts and ensure alignment with retailer.com and DTC promotional cadences4. Inventory & Supply Chain CoordinationMonitor Amazon PO activity, fill rates, and in-stock rates across all brands; Proactively flag inventory risks to the Sr. Director and Supply ChainConfirm and manage purchase orders in Vendor Central, ensuring accurate PO confirmation codes, on-time shipment, and compliance with Amazon routing guidesTrack and resolve chargebacks, shortages, and deductions; open and manage cases through Vendor Central dispute resolutionCoordinate with Demand Planning on replenishment forecasts, safety stock levels, and seasonal build requirementsMonitor excess and aged inventory; recommend liquidation or promotional strategies to improve sell-through and inventory turn rates5. Account Health & ComplianceMaintain superior Amazon account health scores across all Vendor Central accounts by proactively monitoring performance metrics and policy complianceTrack and resolve listing violations, intellectual property complaints, product safety flags, and customer feedback issuesMonitor Buy Box ownership, pricing parity, and unauthorized seller activity; escalate MAP and reseller violations through proper channelsEnsure compliance with Amazon's content policies, image requirements, and category-specific listing guidelinesStay current on Amazon policy changes, new seller/vendor programs, and platform updates; communicate relevant changes to the broader ecommerce team6. Performance Reporting & AnalyticsBuild and maintain weekly and monthly performance dashboards tracking revenue, traffic (glance views), conversion rate, AOV, BSR, and advertising metrics by brand and categoryLeverage Amazon Retail Analytics (ARA), Brand Analytics, and Search Query Performance reports to identify trends, diagnose issues, and surface growth opportunitiesPrepare data packages and performance summaries for the Sr. Director to use in executive business reviewsConduct competitive analysis using Brand Analytics share-of-voice data, search term reports, and category benchmarkingSupport quarterly business review preparation with Amazon vendor management and CSM teams, including performance decks and data pulls7. Cross-Functional CollaborationServe as the internal Amazon subject matter expert, providing platform guidance and best practices to Brand Marketing, Sales, Supply Chain, and Finance teamsCoordinate with Brand Marketing on content creation timelines: A+ modules, brand store refreshes, lifestyle imagery, and video assetsPartner with the Retailer.com teams, DTC and Growth Marketing team to share insights, align promotional strategies, and ensure consistent brand presentation across channelsSupport the Sr. Director in Amazon vendor management meetings, QBRs, and strategic planning sessions with data preparation and operational readinessREQUIRED SKILLS & QUALIFICATIONS4–6 years of experience managing multi-brand Amazon Vendor Central for a CPG, beauty, or consumer products brandDeep working knowledge of Amazon's operational workflows: PO management, catalog/ASIN management, content upload, deal submissions, and case managementHands-on experience with Amazon Advertising console (Sponsored Products, Sponsored Brands, Sponsored Display) and familiarity with Amazon DSPStrong analytical skills with proficiency in Amazon Retail Analytics (ARA), Brand Analytics, and Search Query Performance reportingExperience coordinating with external agency partners on advertising execution and performance optimizationDemonstrated ability to manage promotional calendars, set up deal events, and analyze post-promo performanceDetail-oriented with strong organizational skills and the ability to manage multiple brands and priorities simultaneously in a fast-paced environmentExcellent communicator—written and verbal—with the ability to translate platform data into clear, actionable insights for leadershipHighly proficient in Microsoft Office; Strong Excel skills required for reporting and data analysisSelf-starter with a strong sense of urgency and ownership; Comfortable working independently in a remote environmentPREFERRED QUALIFICATIONS\Experience in Beauty or Personal Care categories on AmazonFamiliarity with Amazon tools and programs including Born to Run, Vine, Subscribe & Save, Amazon Brand Registry, and TransparencyExperience with third-party Amazon analytics platforms (Helium 10, Jungle Scout, Profitero, Stackline, or equivalent)Working knowledge of Amazon chargeback and deduction resolution processesExperience supporting multi-brand portfolios across both 1P (Vendor Central) and 3P (Seller Central) modelsFamiliarity with inventory planning, demand forecasting, and supply chain coordination in an Amazon contextEDUCATION REQUIREMENTSBachelor's degree in Business, Marketing, Supply Chain, or related field requiredAmazon Advertising certifications (Sponsored Ads, DSP) preferredBase Salary: $85,000 - $100,000 per year, depending on experience, plus bonus and benefitsThis job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the role. Employer reserves the right to amend and change responsibilities to meet business and organizational needs as necessary.This is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.