Help Desk Specialist

Key Responsibilities:Provide first-level technical support for hardware, software, and basic network issuesRespond to help desk tickets, emails, and calls in a timely mannerAssist with user account setup, password resets, and access managementSupport employee onboarding by setting up systems, accounts, and required toolsCoordinate with internal teams to ensure smooth onboarding and offboarding processesTroubleshoot and resolve IT issues or escalate when necessaryMaintain documentation of issues, resolutions, and onboarding proceduresRequirements:Basic knowledge of Windows OS and IT support conceptsSome experience or exposure to onboarding/offboarding processes is preferredStrong communication and customer service skillsAbility to multitask and work in a fast-paced environmentWillingness to learn and grow in an IT support role