NetSource Support Specialist

Primary contact and liaison between distributor members, vendors and internal departments for assigned workload. Primary point of contact responsible for order entry, resolving issues, monitoring and managing orders. Work with external and internal teams to streamline order management with the goal of increased sales and profitability for our members. WHAT YOU'LL DO: Work as part of a team to satisfy member orders, as well as serve as a backup when needed Manage specific Vendor programs Develop and maintain relationship with NETWORK Members and suppliers Process orders placed by members (Including: Entering, Placing, Acknowledging orders) Generate Purchase Orders for SD 3rd party orders and provide to vendor Manage deliveries for orders relating to our warehouse Communicate with the warehouse regarding shipment discrepancies Upsell members to increase order size, quantities and sales Verify accuracy of order/confirmations (Items, Quantities, Pricing, Delivery Dates) Schedule outbound shipments with appropriate freight carrier and expedite as necessary Prepare invoices for payment to vendor and billing to customer Resolve customer complaints Resolve shipment and pricing discrepancies of customer orders Audit and process all freight invoices for payment File any appropriate freight claims with the carrier involved Monitor/Analyze overseas reports (communicate findings with Member or Supplier) Process and route all NetSource emails from shared mailboxes Generate sales leads from members by way of relationships that are built and partner with the NetSource Global Sourcing Specialist and Business Development Manager to secure sale WHO YOU ARE: Solid customer service, problem-solving, and interpersonal skills Able to work with a team and receive direction and feedback from others Positive team player Detail-oriented and capable of multi-tasking in a fast paced environment Excellent oral and written communication WHAT YOU'LL NEED: Work History Requirements: At least two years customer service experience in a logistics or supply chain environment Education Requirements: Bachelor's degree preferred or equivalent to 2 years of relevant work experience Basic level skills in Microsoft Excel and Outlook 1 year of experience working in SAP or similar ERP systems and with EDI transactions WHAT WE OFFER: Generous PTO structure Hybrid work schedule Brand NEW office space NEW AND IMPROVED Parental Leave Medical, Dental, Vision plans fit for your budget FUN work environment and LOTS of engagement activities Flexible scheduling Tuition reimbursement Paid Volunteer time off to give back to the community 401K Match Profit sharing contributions AND SO MUCH MORE!!! WHAT OUR ASSOCIATES SAY: “Teamwork and collaboration are key factors to success at Network. The learning is constant, every single day is different than the previous day and you are always exposed to new challenges. The entire Network team strives to be the best for each other and our many customers.” – Current Network Associate Network is proud to be an equal opportunity employer. We are committed to creating a diverse, equitable and inclusive workforce. Network is designed to deliver a workplace where associates feel valued and respected