Director, Tenant Operations

Unless specifically contracted, resumes from recruiting agencies are not being accepted for this position.****** Kimco Realty is seeking a Director, Tenant Operations to lead and modernize tenant-related decision-making across our national portfolio. This role is a critical leadership position responsible for overseeing all tenant-facing approval processes, driving operational efficiency, and enhancing the tenant experience while supporting revenue growth.Position OverviewThe Director, Tenant Operations serves as the primary decision maker for complex tenant matters, including assignments, rent relief, lease modifications, and disputes. This individual will lead a team responsible for executing high-volume tenant workflows and ensure decisions are made consistently, efficiently, and in alignment with company objectives.This role also plays a key part in transforming tenant operations through process improvement, automation, and the integration of AI-driven solutions to streamline decision-making and reduce manual touchpoints.Key ResponsibilitiesServe as the lead decision maker for tenant assignment requests, rent relief applications, and lease-related matters, including landlord-tenant disputesOversee tenant situations in legal and guide resolution strategies in partnership with legal teamsLead and develop a team of professionals responsible for tenant operations executionPartner cross-functionally with asset management, leasing, finance, and legal teams to ensure aligned and informed decision-makingBuild and enhance a customer-focused service model that improves responsiveness and tenant experienceDrive process optimization to increase efficiency, reduce cycle times, and improve consistencyChampion the use of automation and AI in partnership with technology teams to modernize workflowsIdentify and capture fee revenue opportunities within tenant processesEnsure adherence to company policies while proactively managing risk across tenant decisionsQualifications12+ years of experience in commercial real estate, asset management, or tenant operationsStrong understanding of lease structures, tenant negotiations, and legal processesProven leadership experience managing teams and complex workflowsDemonstrated ability to improve processes and implement operational efficienciesExperience leveraging technology, data, or automation tools preferredExcellent communication and stakeholder management skillsBachelor’s degree required; Real Estate, Finance, or related field preferredThe expected salary range for this position is between $140,000 and $150,000. The actual compensation will be based on factors such as scope and responsibilities of the position, candidate's work experience, education/training, job-related skills, internal peer equity, market and business considerations and other factors permitted by law.** Kimco Realty is an Equal Opportunity Employer – Veteran/Disability **