Care Coordinator - Part-Time

About Us EmpowerMe Wellness is a tech‐enabled, multi‐service healthcare organization focused on improving the lives of seniors. We provide fully integrated on‐site therapy, pharmacy services, primary care, and more to senior living communities nationwide, with a team of more than 3,000 clinicians and professionals dedicated to improving wellness and driving positive outcomes from a place of deep compassion and expertise. Position Summary As the Care Coordinator, you will work closely with the Area Director of Operations and be responsible for providing administrative and care delivery support in communities to assist in servicing teams by optimizing therapist schedules, supporting intakes, and ensuring the completion of 360 touchpoints to maintain consistent and comprehensive interaction with residents, families, and staff. The ideal candidate will be highly organized, detail‐oriented, and adept at multitasking to support the overall operational effectiveness and quality of care within the community. Responsibilities Intake Process Support Clinic Directors to drive completion of the intake process for new residents, including gathering necessary documentation, information, and obtaining consent from the resident or Power of Attorney (POA). Submit orders to physicians, including faxing or emailing orders to the Primary Care Provider if therapy is indicated on screening. Ensure completion of evaluations. Assist with obtaining undersigned therapy documents from physicians. Scheduling and Team Member Support Review hour reports and support Clinic Directors to coordinate therapists' weekly schedules to optimize efficiency. Support new team members on Day 1 to help get equipment set up and logged into courses and training classes. Support daily clinic operations, including scheduling, documentation, and follow‐up needs, while maintaining strong relationships with community partners. Identifying and Supporting Wellness Needs Assist in identifying therapy needs and 360 participation (via falls reports, new move‐ins, screening tracker, DC from therapy, etc.), and communicate needs to the Clinic Director and/or ADO to begin screening. Provide weekly on‐site presence in communities to build relationships with team members, residents, and community partners; essential for intakes, identifying therapy needs, and coordinating schedules. Serve as the point of contact for residents, families, and therapy teams, ensuring smooth coordination of care and timely communication. Anticipate and resolve issues that impact the resident experience, escalating concerns when needed to keep care delivery on track. Contribute to a positive resident experience by staying engaged, informed, and responsive to the needs of the communities served. Reporting Review operational reports and act on closing gaps. Send weekly therapy and 360 census spreadsheets to the Executive Director, Director of Wellness, Clinic Director, and ADO. Follow up with therapists weekly to ensure completion of documents due in the documentation due dates report. Follow up on outstanding items outlined in the Missing Documents Report and send to the records management team. Send individual therapist reports weekly to ensure timely closeouts by reviewing the Labor Log Report and Weekly Closeout via Hotlist. Clinic Director Coverage Serve as an interim Clinic Director to cover for PTO or openings by attending stand‐up meetings, touring communities, and explaining EmpowerMe services to current and prospective residents. Misc and General Administrative Support Other tasks as identified, such as coordinating with the ADO to order supplies, and assisting in completion of agency‐required tasks. Comply with HIPAA and PHI guidelines and always protect confidentiality. Communicate professionally and clearly, maintaining good working relationships with physicians, care staff, and interdisciplinary teams, and demonstrating flexibility to ensure patient/community needs are met. Qualifications Care Coordinator Qualifications, Education and Experience Certification in healthcare, business administration, or a related field; two years of relevant experience in a senior living setting preferred. Proven experience in administrative and operational roles, including managing schedules, handling correspondence, and maintaining records. Experience in a customer‐facing role, focusing on providing exceptional service to residents and their families. Solid understanding of wellness offerings—Physical, Occupational, and Speech Therapy for seniors—and a general knowledge of laws and restrictions regarding Assisted Living, Independent Living, and Memory Care preferred. Exceptional communication and interpersonal skills, along with a passion for working with older adults and providing the best care possible. Ability to work well with others and take direction from management. Passion for achieving results through self‐motivation, initiative, and proactive orientation; a sense of professional curiosity, a desire to learn new things, and a talent for finding and recommending solutions to problems. Ability to remain calm in stressful situations, be flexible, work well with many interruptions, and possess exceptional multi‐tasking skills. Respect for the principles of patient/resident rights and confidentiality. Computer Skills Proficiency with Internet browsers (e.g., Explorer, Chrome, Fire Fox) and advanced knowledge of Microsoft Office programs: Outlook, Excel, and Word. Work Environment & Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. An individual should possess the physical ability to lift or move 20 lbs, maintain a stationary position, move freely, operate equipment, ascend or descend freely, position themselves to reach equipment above or below average standing height, and communicate with employees throughout the organization. While performing the duties of this job, the employee is regularly required to talk or hear, stand, sit, stoop, walk, use hands and fingers to handle or feel, and reach with hands and arms. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. This employer is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, the employer will provide reasonable accommodations to qualified individuals with disabilities and encourages prospective employees and incumbents to discuss potential accommodations with the employer. #J-18808-Ljbffr