Fleet Operations Lead

Join Us in Building the Future of Home RoboticsAt Sunday, we're developing personal robots to reclaim the hours lost to repetitive tasks. We're focused on an ambitious goal to make generalized robots broadly accessible, enabling households to take back quality time.We have spent the last 18 months building a talented team, securing capital, and validating our technology. We are now seeking passionate individuals to join us in the next phase of our growth. If you are ready to apply your skills to the forefront of robotics innovation, we'd love to hear from you.What to ExpectWe're looking for a Fleet Operations Lead to join our Data Operations team and manage our quickly growing fleet of hardware.You'll work in coordination with Hardware engineering, Software engineering, Support staff, and most crucially our 500+ workforce of memory developers. Your role is vital to ensuring our memory developers have the hardware they need to supply our models with high quality data. Our team of memory developers is set to double in the next four months, necessitating more robust, scalable deployment processes.What You'll DoManagement of hardware fleetOwn deployment of data collection kits (specialized wearable gloves)Manage day-to-day relationship with fulfillment partner to supply data trainers with equipmentManage a team of deployment associatesOversee hardware replacements and returns (return process and management of shipping/receiving personnel), and other related tasks such as providing props to data trainers for their tasksStreamline existing deployment processes, in coordination with Data Ops team you'll joinSolution DocumentationCollaborate with support team and Hardware engineering to document common hardware troubles and develop solutions where appropriate (e.g. what to do if a camera becomes dislodged)Provide process support to Hardware engineering to track device breakage and wear and tearWhat You'll BringQuick action to provide our data trainers equipment and replacements (measured by down-time during which they cannot record)Clear communication to guide our data trainersYour ability to manage unexpected challenges (e.g. large quantity of device breakages)Your ownership of key stakeholders with data trainers, engineering, and supportExcitement for the growth and development of deployment associatesNice to HaveSomeone adept at prioritization of competing requests, who's able to move both quickly, and in an organized mannerA strong communicator able to collaborate with a variety of internal and external stakeholdersA fun, customer-centric individual who's interested in contributing to our community of data collectors and our small but mighty in-person Data Ops teamAt Sunday Robotics, we're building technology shaped by real people — curious, creative, and diverse. We're proud to be an equal opportunity employer and consider all qualified applicants regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.Even if you don't meet every single requirement, we encourage you to apply. Studies show that women and underrepresented groups often hold back unless they meet 100% of the criteria — we don't want that to be the reason we miss out on great talent.J-18808-Ljbffr